Position Title: Teller Department: West Street Branch Work
Arrangement: In- Office We are guided by our IDEA principles -
Inclusion, Diversity, Equity, and Accessibility - to support a workforce
that reflects our community. Our principles support Greylock\'s mission
and our goals of building a diverse workforce - reflecting multiple
identities - and supporting the diverse communities we serve. We strive
to ensure that the spaces in which we work and community members we
engage are inclusive. To be employed by Greylock Federal Credit Union
employees must reside in one of the following states: Massachusetts, New
York, Vermont, or Connecticut. Review of the candidate pool for each
opportunity with Greylock Federal Credit Union will begin on the
fourteenth day of posting. Under the supervision of the Teller
Supervisor, performs a variety of teller and member services to Credit
Union members in conformance with established Credit Union policies,
strategies and procedures. Key Job Requirements: - Performs any
functions, within scope of authority and expertise to provide the
highest level of service and responsiveness to the members served by the
Credit Union while performing all duties in accordance with prescribed
regulatory compliance guidelines and Credit Union policies and
procedures. - Accurately processes a variety of member transactions in
accordance with cash handling procedures and policy (deposits,
withdrawals, loan payments, check cashing, etc). Cross-trained to
effectively image checks to assist with the Branch Capture function.
Balances cash, work and ensures proper documentation is signed and
stamped at end of day. - Actively cross sells and provides information
concerning Credit Union products and services in accordance with Credit
Union policies. Promotes Branch business development and seeks to
broaden member base. Responds to member inquiries and refers to Member
Services for further action as needed. - Adheres to branch security
practices and guidelines (secures work station, keys, combinations,
key-card and member information), and regulatory compliance. Accountable
for organizing work station, inventorying cash/coin, requesting currency
and hand counting upon receipt. Keeps abreast of ongoing changes,
specific to job knowledge, through the use of comprehension exercises,
questionnaires and the GOLD/BVS (Greylock Online Learning and
Development) courses. - Actively participates in all sales campaigns
through the use of The Product Knowledge Center, TMAs and Forums.
Related Responsibilities: - Uses Greylock\'s principles of
Relationship Decisioning. - Promotes the Credit Union wherever and
whenever possible. Encouraged to actively represent the Credit Union in
local civic, community and professional organizations. The above is a
description of the ordinary duties of the position. It should be
expected that from time to time other duties related and unrelated to
the above, may be assigned and, therefore, required. Position
Requirements: - High School diploma or its equivalent. - Six months
cash handling experience in a financial or service related position
preferred. - Good organizational, interpersonal, communication, problem
solving skills and attention to detail required. - Ability to
efficiently and effectively service high a volume of transactions. -
Perform as a team player, displaying positive and professional attitude
toward members and co-workers. - Ability to use various types of office
equipment, including office software, spread sheet applications and
adding machines and PC proficient in Microsoft Office. - Ability to lift
up to 25 pounds and stand for a long period of time. - Preferred:
Ability to communicate fluently in both Spanish and English (verbal and
written)