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Luminator Technology Group Customer Service Coordinator in Plano, Texas

Department:  Lighting & Signage

Job Status: Full-time

FLSA Status:    Non-Exempt  

Reports To:   Program Manager

Division:  Aerospace

Amount of Travel Required: 0%

Work Schedule:   M-F

Positions Supervised:  0

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

Luminator is a leading innovator in the design and manufacturing of communications and lighting products for more than 90 years in transit, rail, and aerospace industries. Luminator is seeking to fill our full-time   Customer Service Coordinator  role to join our growing and dynamic Lighting and Signage  team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

The successful Customer Service Coordinator candidate will be part of a team working to expand a strong and proven concept that has solid growth potential, with the opportunity to create substantial shareholder value. You will be responsible for conferring with customers by telephone or email to provide information about products or services; take or enter orders; cancel accounts; or obtain details of complaints.

Why Work at Luminator?

Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options. With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows .

ESSENTIAL FUNCTIONS:

The successful candidate will have the ability to challenge the organization effectively, resolve problems, and willing to provide a hands-on approach in finding solutions. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations are available to qualified individuals with disabilities in performing the essential functions.

  • Manage and execute customer’s purchase order.

  • Assist the operations team in the execution of contractual obligations.

  • Keep records of customer interactions or transactions; recording details of inquiries, complaints, or comments along with actions taken.

  • Set up new customer accounts utilizing current process.

  • Check to ensure appropriate changes were made to resolve customer's problems.

  • Contact customers in response to inquiries or to notify them of results or potential planned adjustments.

  • Access Customer Portals and update as required.

  • Respond in a timely manner to customer requests.

  • Exhibit a customer-oriented approach for entering and monitoring all customer orders and change orders.

  • Ensure that customer’s PO agrees with what Luminator quoted.

  • Interfaces with internal groups (Planning, Production, Purchasing Receiving, Shipping, Repair, Quality, Finance, etc.) to ensure customer requirements are met.

  • Interface with OEM/Direct Customer planning and purchasing departments.

  • Initiate RMAs and resolve credit and return issues.

  • Update, generate and distribute weekly reports as required.

  • Oversee, track and implement the change order process.

  • Coordinate with Luminator Aerospace Sales Team on new Projects or Bids.

  • Back up other customer service coordinators as needed.

  • Other job duties as required.

    QUALIFICATIONS:

    The Customer Service Coordinator will be an experienced candidate who can successfully lead as a very hands-on Coordinator to scale for additional growth and maximize potential.

    This candidate will possess:

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Knowledge of customer relationship management CRM software, database user interface and query software, and ERP systems.

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

  • Understanding written sentences and paragraphs in work-related documents.

  • Talking to others to convey information effectively.

  • Using computers and computer systems (including both hardware and software) to program, set up functions, enter data, and process information.

  • Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

  • Ability to listen to and understand information and ideas presented through spoken words and sentences.

  • Ability to communicate information and ideas in speaking so others will understand.

  • Ability to read and understand information and ideas presented in writing.

  • Ability to apply general rules to specific problems to produce answers that make sense.

  • Ability to speak clearly so others comprehend the delivery of the message.

  • 5+ years of experience in customer service.

  • 2 + years of experience using Syteline, customer service management within manufacturing, or supply chain management preferred.

  • HS Diploma or equivalent is required.

    ADDITIONAL PRIORITIES: 

    The Customer Service Coordinator will prioritize and broadly execute the following:

  • Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change along with having attention to detail skills.

  • Ability to prioritize and manage projects to ensure all deadlines are met is essential.

  • Ability to discuss goods or services with customers or patrons.

  • Ability to respond to complaints or issues related to business operations.

  • Ability to work independently and meet deadlines in a fast-paced team environment.

  • Ability to work efficiently and accurately with details and fluctuating work volumes.

    Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

    It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

    The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

    Luminator Technology Group does not accept staffing agency candidates for our postings.

    All positions posted are required to be in office unless otherwise posted.

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