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JPMorgan Chase Learning Lead lll - Development and Design in Plano, Texas

Reporting to the Learning Manager, the Learning Lead executes JPMC Learning strategies by creating engaging learning experiences and/or programs for new hire and incumbent employees across a variety of topics including new joiner, systems, process, compliance, sales, emergent skills and others. The Learning Lead designs and develops instructor-led, virtual, experiential, self-study and digital learning solutions in partnership with project sponsors, Subject Matter Experts, and others. Primary duties of the Learning Lead include determining learning modality, creating solution and/or program design, developing learning solutions, supporting program and solution implementation and addressing learner feedback.

Core Responsibilities:

  • Analyzes and scopes requests to determine learning objectives

  • Designs learning solutions consistent with adult learning theory, JPMC Learning design principles, and modern delivery methods that effectively achieve learning objectives

  • Works with the client, project sponsor, subject matter experts and others to develop learning including instructor-led, virtual, experiential, self-study, digital solutions and others

  • Leverages early and continuous feedback through prototyping and testing to reach consensus with project sponsors and SMEs

  • Partners effectively with the Learning Center of Excellence and CRT to ensure timely and effective development and seamless implementation of learning solutions

  • Evaluates the effectiveness and impact of learning solutions, including learner reaction and knowledge gain. Communicates results

  • Manages learning projects to ensure timely implementation of solutions

  • Maintains and conducts evergreen review of existing learning content, oversees ongoing improvements

  • Builds and maintains strong partnerships with the subject matter experts and members of the project team based on a shared commitment to achieving business results

  • Supports the execution of LOB, regional and global learning strategy

  • Remains current with the latest learning trends, training innovations and product offerings

  • Works on learning projects that may require complex design, advanced development techniques, advanced project management and may be delivered to larger, more senior audiences

  • Performance consults and conducts needs analyses to determine root cause of performance gaps and recommends learning solutions

  • Develops and manages program timelines, schedule and communication

  • Curates learning program content

  • Identifies learning program measurement and evaluation strategies including behavior change and impact to business results

  • Works with the project sponsor, subject matter experts and client to identify learning sustainment efforts

  • Mentors more junior members of the learning team

In addition to Core Responsibilities, on an as needed basis, the Learning Lead:

  • Supports the execution of learning strategy/ programs.

  • Supports skill application strategy and interprets data to measure impact.

  • Provides learning implementation support.

  • Delivers train-the-trainer sessions to learning delivery partners.

  • Communicates delivery requirements to internal team and vendor based on capacity/capability/budgetary constraints.

  • Develops marketing plan based on targeted audience analysis/role/location profile.

  • Monitors and adjusts marketing approach based on utilization objectives.

Core Skills and Behaviors

Client Engagement & Collaboration - Builds long term, trust-based relationships with clients and internal stakeholders in order to deliver solutions that create strategic value.

  • Responds to client learning requests with accuracy and within agreed timelines and SLAs

  • Takes responsibility for addressing sources of client dissatisfaction and escalating or resolving underlying service or process issues

  • Communicates in a professional, respectful, and polite manner in all interactions with internal clients/partners

Teamwork & Leadership - Effectively contributes to practices that inform, empower and enable optimal delivery against business aligned learning strategy.

  • Makes positive contribution to team dynamic by consistently demonstrating enthusiasm and executing with urgency

  • Assists less experienced team members to develop their capabilities and confidence

  • Proactively networks across functions and geographies to expand influence and knowledge

  • Seeks out opportunities to expand responsibilities and develop new skills and capabilities

  • Works effectively across diverse cultures and is a team player

Data & Tech Literacy - Leverages data analytics and digital solutions to create new insights and deliver well-designed training solutions that support business transformation.

  • Builds practical knowledge of digital training approaches that support a culture of continuous learning

  • Proficient in using desktop tools to source, extract, transform and present data using appropriate charts which provide business context and recommendations for action

  • Understands data management techniques & practices including data governance, lineage, and data quality management

Market & Product Knowledge - Demonstrates a thorough understanding of our products, systems and end-to-end processes, and keeps abreast of market and industry trends.

  • Recognized as a Learning & Development Subject Matter Expert (SME)

  • Understands applicable learning systems features and functionality together with aligned processes

  • Demonstrates understanding of J.P. Morgan's learning functions, capabilities and how they interact

  • Has awareness of learning industry trends and understands how they are being adopted by the J.P. Morgan

Continuous Improvement - Applies innovation and design thinking techniques to continually challenge and improve the efficiency, scale, and resilience of our training solutions.

  • Engages with clients to help drive continuous learning behavior changes and to deliver iterative Learning & Development solutions

  • Investigates root causes of process inefficiencies and makes proposals on opportunities for improvement

  • Partners with upstream and downstream learning process owners to proactively identify areas for improving quality and user experience

Risk, Controls & Conduct - Champions our "How We Do Business" culture at all times, and applies a preventative controls mind-set wherever possible to manage & mitigate risk.

  • Understands key control points relevant to current role, including the design and execution of the control

  • Ensures completion of daily processes and compliance with relevant procedures, policies, controls and escalation protocols

Qualification, Experience, and Attributes

  • Bachelor's degree or equivalent in business, financial services, HR, L&D, education, or similar

  • 3-5 years of experience performing learning instructional design, development, analysis and related tasks

  • 3-5 years of experience managing large, complex projects

  • Proven consulting, negotiating and influencing skills

  • Effective verbal and written communication skills

  • Strong interpersonal, relationship and meeting management skills

  • Self-directed, self-motivated and ability to work independently

  • Organized, able to prioritize work, able to balance multiple competing priorities

  • Strong working knowledge of MS Office

  • Experience using training technology tools like Captivate and Storyline preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans