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Join the Planning & Analysis (P&A) Transformations team today!
As a Senior Associate on the Transformation Operations Support team within Planning & Analysis, you will be responsible for providing best-in-class Operational and Release Management support for the forecasting Team and end users. You will learn and partner with team members across the globe to provide seamless execution and delivery of operational processes to key stakeholders, as well as regular testing of the forecasting product applications' enhancements and provide deliverables within established Service Level Agreements. In addition, you will participate in release and event delivery, as well as maintain relationships across multiple levels of the firm. This is accomplished by leading through planning, communications, and coordination with key stakeholders.
Job responsibilities:
Operational Support: Support the daily operational processes and provide deliverables within established Service Level Agreements.
Issue and Inquiry Resolution: The individual in this role will monitor issue metrics and prepare root cause analysis to identify and implement steps to reduce inquiry/issue occurrence.
Issue Monitoring and Tracking: Ensuring system, data, and user issues and inquiries are captured in appropriate reporting tools to support the collection, remediation, and metric generation for system health KPIs.
Support testing and UAT activities that is inclusive of defect finding and reporting for various applications.
Deployments of Anaplan production models
Escalations: Looping in senior management for approvals, escalations, and risk mitigation.
Communicate with end users of our applications, leverage written and verbal communication skills to understand and triage their issues while often translating the nature of the issues to both senior leadership and Technology partners for troubleshooting, prioritization, and resolution.
Required qualifications, capabilities and skills
Bachelor's degree required from an accredited university/institution; advanced degree and/or certifications
Minimum of 4+ years' of relevant experience in Financial Reporting, Finance Workflow/Automation, Analytics/Dashboarding, FwP&A/Forecasting
Data analysis experience with a passion for technology
Demonstrates flexibility, teamwork, can multi-task effectively, builds partnerships, and ability to work in a fast-moving environment
Assertive, self-confident, and comfortable when interacting with senior management
Experience with project management tools like (JIRA/Confluence/ServiceNow)
Knowledge of and/or experience using programming and query languages (e.g., SQL, Python), as well as experience leveraging automation and business intelligence (BI) tools such as Alteryx, Tableau, or Xceptor
Experience with Data modelling tools like Anaplan
Preferred qualifications, capabilities and skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans