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Your role at Clorox:
The Director of Order to Cash and Credit (OTC&C) Operations is responsible for delivering operational excellence in the end-to-end process of order management, from the time an order is received until the cash is applied, including billing, credit, deductions and collections processes. Clorox’s OTC&C process is managed through a managed service partner (MSP) with this position responsible for the end-to-end process business outcomes and performance, including managing the relationship with the MSP to ensure that they deliver services in line with contractual performance metrics and standards. This position plays a critical role in the Enterprise operations and in the delivery of key performance metrics, contract adherence, process compliance, overall service management, escalation resolution and the change order process. He/she will partner with key stakeholders across multi functions to drive operational service excellence, with a clear understanding of customer needs, monitoring process health and driving business outcomes with a continuous improvement mindset.
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In this role, you will:
Service Delivery
Oversee the entire OTC&C processes, including order management, billing, credit, deductions, cash application and collections, ensuring compliance with company policies and procedures. Current financial ownership of 85% of the Company’s revenue.
Manage the relationship with the MSP to ensure they meet or exceed service level agreements (SLAs), including critical performance indicators (CPIs) and key performance indicators (KPIs).
Own the monitoring of key performance metrics, process performance and adherence, including assessing process health and performance and identify, execute and monitor robust action plans if below expectations.
Manage delivery of an operating budget of > $6B in Revenue, and of targeted business outcomes related to managing $500M in Receivables and $1B in annual Deductions.
Own and improve the underlying process control framework to ensure and deliver high quality earnings and accurate estimates related to underlying credit and revenue loss reserves.
Monitor the credit management process, including customer credit checks, credit limits, and credit holds, to minimize financial risk.
Drive the collections strategy to reduce days sales outstanding (DSO) and maintain a healthy cash flow.
Drive the deductions strategy to improve business outcomes, reduce revenue leakage and minimize financial impact.
Be a trusted business advisor internally on overall OTC&C process and build competency in managing MSP arrangements including building daily operating rhythms for monitoring performance, and business outcomes.
Ensure a robust process for monitoring and performing quality audits of the overall end to end process including monitoring approach, frequency, reporting, criteria that is performed by our internal resources as well as our MSP quality audits.
Main contact with MSP Delivery Lead, proactively develop effective relationships, ensuring quick resolution of escalations with identification of action plans and ownership clarity.
Collaborate with internal stakeholders, such as finance and sales, to set annual credit policy, reserve policies and any other key policies impacting the OTC&C area.
Implement continuous improvement initiatives to enhance process efficiency, effectiveness, and customer satisfaction and ensure a robust change management plan across key stakeholders and impacted teams.
Owner of the business continuity plan with regular updates to mitigate risks. Perform tests as needed to ensure robust plans to address different scenarios.
Ensure SOPs are updated regularly, are complete and accurate and reflect current processes.
Contractual Performance and Oversight
Evaluate and manage the contractual performance of the Managed Service partner (MSP), including regular performance reviews and adherence to governance process.
Oversee all aspects of contract adherence including all aspects of SOW and MOSA and minimize change orders. Owner of ensuring the business case and annual admin budget are met. Support the VMO requirements.
Quick resolution of escalations with robust action plans and root cause analysis to determine if process enhancements and/or training required internally and/or externally.
Partner with Global Process Owner (GPO) and MSP to inform the transformation roadmap and business rationale including identifying continuous improvement opportunities and areas of high effort and complexity with a goal to simplify, standardize and/or eliminate and achieve our business case.
Monthly monitoring of FTE and productivity of 3rd party provider and determine if any actions are required.
People Management:
Lead a team 150+ (Partner and internal), set strategic objectives, manage and develop staff, provide developmental feedback, and take actions to drive team engagement.
Recruit and develop a high-performing team with the knowledge, skills, capabilities and experience necessary to successfully manage an MSP arrangement and drive process efficiency, business outcomes and effectiveness in a dynamic and complex environment. Assess upskilling needs and implement training plan to address build capabilities.
What we look for:
Strong knowledge and experience with the order to cash and credit processes and procedures required including strong understanding of internal controls; past or current experience from a large company (Fortune 500) in the CPG industry (desired).
Strong financial acumen and understanding of financial statements in the Order to Cash and Credit area.
A strategic and critical thinker with the ability to build strong partnerships with colleagues and external partners in diverse functions and business units across a highly complex and dynamic, global organization.
A proven leader with a reputation for leading and motivating high performance teams. The ability to drive results and maintain morale in their organization. The ability to recruit and develop high potential people and set high standards across the organization.
A highly motivated executive with the intellectual capability and perseverance to drive positive change and continuously push to identify and implement process enhancements and drive standardization across geographies and processes.
Exceptional planning and organizational skills with strong process mindset that can drive discipline and adherence.
An executive with good listening skills and business partnering skills who is able to quickly build consensus and alignment with key internal and external stakeholders.
An articulate and persuasive individual who can present a fact-based compelling business case and translate issues into actional plans that improve business outcomes and overall process.
Strong Organizational Change Management, including ability to analyze potential impacts of changes across operations, people and systems, create comprehensive plan to guide implementation that fosters employee buy-in and minimizes risk to business and employee engagement.
A bachelor's degree in business, accounting, finance or related field.
Workplace type:
Hybrid: (3 days a week onsite, 2 days work from home)
We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.
At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here (https://www.thecloroxcompany.com/company/idea/) .
[U.S.]Additional Information:
At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.
We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.
–Zone A: $175,100 - $360,700
–Zone B: $160,500 - $330,700
–Zone C: $145,900 - $300,600
All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.
This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.
Who we are.
We champion people to be well and thrive every single day. We’re proud to be in every corner of homes, schools, and offices—making daily life simpler and easier through our beloved brands. Working with us, you’ll join a team of passionate problem solvers and relentless innovators fueled by curiosity, growth, and progress. We relish taking on new, interesting challenges that allow our people to collaborate and thrive at work. And most importantly, we care about each other as multifaceted, whole humans. Join us as we reimagine what’s possible and work with purpose to make a difference in the world.
This is the place where doing the right thing matters.
Doing the right thing is the compass that guides every decision we make—and we’re proud to be globally recognized and awarded for our continuous corporate responsibility efforts. Clorox is a signatory of the United Nations Global Compact and the Ellen MacArthur Foundation's New Plastics Economy Global Commitment. The Clorox Company and its Foundation prioritize giving back to the communities we call home and contribute millions annually in combined cash grants, product donations, and cause-marketing. For more information, visit TheCloroxCompany.com and follow us on social media at @CloroxCo.
Our commitment to diversity, inclusion, and equal employment opportunity.
We seek out and celebrate diverse backgrounds and experiences. We’re always looking for fresh perspectives, a desire to bring your best, and a nonstop drive to keep growing and learning. Learn more about our Inclusion, Diversity, Equity, and Allyship (IDEA) journey here (https://www.thecloroxcompany.com/company/idea/) .
The Clorox Company and its subsidiaries are an EEO/AA/Minorities/Women/LGBT/Protected Veteran/Disabled employer. Learn more at Equal Employment Opportunity is the Law .
Clorox is committed to providing reasonable accommodations for qualified applicants with disabilities and disabled veterans during the hiring and interview process. If you need assistance or accommodations due to a disability, please contact us at people@clorox.com . Please note: this inbox is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions/application statuses.
The Clorox Company and its subsidiaries are an EEO/AA/ Minorities/Women/LGBT/Protected Veteran/Disabled employer.