This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2201398
AD SALES OPERATIONS (HEALTHCARE)
Telecommute option -
Must reside in ID, OR, UT or WA
WHO WE NEED
Oversees all activities pertaining to the development, implementation
and management of Sales Operations support across all four Regence
markets. This management position is responsible for work with all
levels of staff and management throughout Cambia, to clearly define
strategies, plans, tactics and timelines for multidimensional operations
and projects affecting Sales.
Preferred Key Experience:
- Strategic business acumen including understanding of market
dynamics, financial/budget management, data analysis and decision
making
- Experienced communication, presentation and facilitation skills with
employer groups, brokers preferred
Normally to be proficient in the competencies listed below
Assistant Director Sales Operations candidate would have:
- Bachelor\'s degree in business administration, health administration
or equivalent field
- 10 years of management experience in member operations, business
services role, strategic projects Management experience
- Or equivalent combination of education and experience.
FTE\'s Supervised:
Up to 100 multi location. (Front line thru manager)
YOUR ROLE:
- Knowledge of practices, procedures, regulations & techniques as they
relate to sales, sales operations, group implementation for all
group lines of business quoting, new group onboarding, renewal, and
mid-year maintenance.
- Comprehensive knowledge of the health insurance field, including
sales processes, terminology, strategic development, cost analysis,
and financial reporting
- Demonstrated ability to perform in-depth analysis; manage complex,
multifaceted projects; manage processes across multiple
organizational layers while communicating ideas and directions
clearly and achieving desired results.
- Demonstrated ability to organize and manage back-office sales and
operational functions.
- Thorough knowledge of the interrelationships between departments and
systems within Cambia.
- Knowledge of health insurance industry operations, trends, and
technology
- General business acumen including understanding of market dynamics,
financial/budget management, data analysis and decision making.
- Excellent writing, communication, and facilitation skills with all
levels of the organization, including the ability to resolve issues
and build consensus among groups of diverse stakeholders.
- Strong communication, presentation and facilitation skills with
employer groups, brokers, and the ability to act as a sales advocate
including the ability to resolve client and broker issues.
- Ability to identify issues, opportunities, and effective solutions
and collaborate with other departments to improve processes and/or
results.
- Ability to anticipate future trends accurately while maintaining
broad knowledge and perspective on projects.
- Demonstrated expertise in strategic and tactical project planning
and project management, including ability to develop and managed
detailed project plans and timelines.
- Proven leadership skills with the ability to direct the activities
of others on a direct or matrix team basis.
WHAT YOU BRING:
Provides oversight & direction to ensure timely and accurate delivery of
group setup and enrollment transactional processing of small, mid, and
large group onboarding and maintenance to include processing quotes,
RFP\'s, implantation of all new groups, facilitation, tracking and
processing of all renewing groups. This oversight includes end to end
channel from quote to benefit documents and ID card generation.
Ensures timely an accurate receipt of final paperwork for new and
renewing groups, assignment of Group ID, member ID cards generation,
facilitation of ordering and tracking of benefit document materials,
SOC\'s, SBC\'s, SBS\'s, benefit booklets and group policy documents.
Responsible for the activities performed by the Sales Operations
department to assure onboarding performance goals are met including
productivity, accuracy, timeliness and quality of service to our members
and business partners.
Provides direction, support and leadership for the Producer/Employer
Service Center providing support to employer and brokers for
small/mid-size groups.
Strong technical skills in the production control, reporting
development, requirements developmen