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As a member of ADP's GlobalView Europe Client Service team, the Payroll Subject Matter Expert is responsible for ensuring payroll services are provided according to GlobalView SLAs, quality standards, meeting legal country requirements, and high client satisfaction.
RESPONSIBILITIES :
Create and develop DTPs for Polish payroll production in line with GlobalView methodology
Understand and continuously apply GlobalView service methodology in consistency with defined guidelines & processes
Provide as needed ongoing training and coaching for the shared service center teams
Legislative updates: Compile legislation changes, Ensure analysis and possible impact on business processes, Provide input to team lead for legislative bulletin for clients
Ensure new clients are onboarded and stabilized
Monitoring of existing clients
REQUIREMENTS :
5+ years of experience in Polish payroll
Perfect understanding and practice of payroll processing procedures
Fluency in Polish and English (oral and written)
SAP CRM or knowledge and practice of other Client Relationship Management tools
Strong client service orientation
Good analytical skills
Ability to train and coach
Ability to work in a team environment
Excellent verbal and written communication skills
WE OFFER:
Home office position
Benefits package (e.g. private medical care, group insurance, Multisport card, social benefits fund)
Constant cooperation with an international ADP Team
Possibility of continuous development through participation in interesting training, projects, and initiatives
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