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Job Description:

We are seeking a highly skilled and experienced SaaS Platform Administrator (ServiceNow) to manage the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will play a critical role in supporting and enhancing key business processes including Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, and other service modules.

The ServiceNow Administrator will also take on key design and implementation responsibilities such as gathering requirements, configuration, integration, and testing of the platform. This position collaborates closely with business users to optimize process workflows, design reporting and dashboards, and develop knowledge, technical, and process documentation. As part of the role, the Administrator will stay up-to-date on new features and functionality within ServiceNow, contributing to the continual improvement of the platform.

Key Responsibilities:

• Administer, configure, and maintain the ServiceNow platform, ensuring consistent and high-quality support for all related processes (Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics, etc.).
• Collaborate with stakeholders to gather requirements, design solutions, and configure workflows that meet business needs.
• Develop and maintain technical and process documentation.
• Design, test, and implement integrations between ServiceNow and other enterprise systems.
• Create and manage reports, dashboards, and key performance indicators (KPIs) to enhance visibility and decision-making for stakeholders.
• Provide ongoing support and troubleshooting for platform issues, working closely with internal teams and external vendors.
• Stay current with new ServiceNow features and functionalities, continuously identifying opportunities for platform improvement.
• Provide training and knowledge transfer to team members and end-users.
• Assist with ServiceNow upgrades, ensuring minimal disruption to business operations.

Qualifications:

Experience: Minimum of 5 years of hands-on experience administering, configuring, and maintaining the ServiceNow platform.

Technical Skills: Proficient in ServiceNow modules, including Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, and Performance Analytics.

Strong understanding of ServiceNow architecture and scripting (e.g., JavaScript, GlideScript).

Experience with ServiceNow integrations using web services, APIs, and third-party integrations.

Familiarity with ITIL and best practices for service management.

Excellen