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LINE SERVICE TECHNICIAN
JOB TITLE: LINE SERVICE TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVE DEPARTMENT: OPERATIONS REPORTS TO: AIRPORT DIRECTOR SCHEDULE: FULL-TIME (40HRS/WEEK) [4-10HR SHIFTS (0700-1700 / 0800-1800) MONDAY - THURSDAY, or WEDNESDAY-SATURDAY (ROTATE SUNDAYS & ON-CALL)] LOCATION: 3255 E. STATE ROAD, PORT CLINTON, OH 43452 SALARY: $16.00 / HOUR STARTING, INCREASES BASED ON PROBATIONARY PERIOD BENCHMARKS.
ABOUT US: At Erie-Ottawa International Airport we strive to build a team that understands working together, under the following principles, helps us to ensure a safe and productive airport environment and an enjoyable experience for our customers, the public, and our employees. As public servants stewarding a critical public asset, we work hard and reward hard work, always keeping the public trust and good at the core of what we do. We want to "hire to retire" and seek committed public service, safety, and community-minded team members to join us for a long and rewarding career.
We offer a competitive benefits package including on-the-job training, uniforms, Ohio Public Employee Retirement System (OPERS), and Ohio Deferred Compensation supplemental retirement plans. Full-time employees receive paid public holidays and vacation leave, and are eligible to enroll in health, vision, dental, and accidental death & disability insurance.
VISION STATEMENT Connecting people to Ohio's north coast through an exceptional general aviation airport experience.
MISSION STATEMENT The Erie-Ottawa Regional Airport Authority strives to operate, develop, and maintain the ErieOttawa International Airport with a commitment to enhancing quality of life throughout the community by providing a world-class airport and aviation facilities to meet the needs and exceed the expectations of our community & visitors, and to be a force-multiplier for economic, education, and community development in the region.
SUMMARY: The Line Service Technician is a customer service and maintenance roll responsible for supporting all airport ground operations. Line Service Technicians have excellent customer service and interpersonal skills, a strong safety mindset, a teamwork attitude, good decision-making skills, the ability to follow stated procedures and guidelines, flexibility in a dynamic, fast-paced work environment, and willingness to learn, to take direction, and to teach others (once proficient). This role is best for a self-motivated individual who can work independently to prioritize tasks and as a team to accomplish overall goals. Your safety is important. Line Service Technicians work with fuels and other flammable and hazardous materials. As such, proper procedures must be followed. The airport is a high noise environment and use of proper protective equipment is required. Operating vehicles and moving aircraft in close proximity of people, buildings, and other aircraft requires extreme caution. Procedures must be followed for your personal safety as well as the safety of others and the protection of airport and customer property.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Maintain and exhibit strong knowledge of proper safety and security procedures
Maintain and exhibit strong situational awareness with self-motivation to identify & complete needed actions
Follow oral and written directions
Plan and complete assigned duties and training in allotted time periods
Maintain good working relationships
Frequent use of two-way radios and telephones to communicate effectively
Ability and willingness to use various technologies to enhance operations (