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UNUM GLTC Account Services Manager III in Portland, Maine

Job Posting End Date: July 07

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury.

Unum's two distinct, but similarly focused US businesses – Unum US and Colonial Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.

Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:

This position provides leadership to a staff of direct reports in Group Long Term Care Billing (account services consultants), a team of experts dedicated to providing enrollment and/or ongoing service support to Field Offices and assigned customers/brokers. This person is the key account services contact for Field leadership, brokers, plan administrators and third-party administrators for escalated issue situations, as well as partnering with the field and home office management team to build and sustain strong working relationships. This role is responsible for scoping, understanding and developing solutions for client needs and effectively collaborating across appropriate business areas to ensure a positive client experience. The position is responsible for complex/multi-functioned work assignments and/or projects that typically involve the integration of multi-functions, multi-products, and/or multi-locations on a continuous, ongoing basis as a permanent part of the job. This position uses business expertise and effective decision-making and negotiation skills to implement strategic direction through strong tactical management.

Principal Duties and Responsibilities

  • Manages more than one function or area on a regular basis. Additional complexity and breadth contribute to the overall accountability of the job.

  • Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design and performance management that creates a high-performance operating environment.

  • Ensures quality, audit and control standards through the development of effective standards, policies, education and creative training programs.

  • Develops workflow to meet specialized needs to ensure that appropriate service and financial levels are met at all times.

  • Manages internal and external customer expectations through project planning and partnering efforts throughout the corporation.

  • Provides leadership and direction to project teams who have are involved with projects specific to the operational area.

  • Communicates project strategies and status to all impacted parties.

  • Meets challenges head-on by the efficient and timely development, identification, and implementation of new strategies, solutions and opportunities for improved service standards.

  • Coordinates training, staffing and system changes as dictated by project plans.

  • May perform other duties as assigned.

Job Specifications

  • College degree preferred plus 5-7 years of increasingly responsible management experience

  • Proven ability to make sound business decisions and deliver results

  • Solid understanding of the service needs and financial impact to service levels

  • Demonstrated experience in motivation, team building and collaboration

  • Strong interpersonal, communication and negotiation skills – both written and verbal

  • Strong project management, leadership and organization skills

  • Solid understanding of the budget and salary administration processes, and the impact of each to productivity, morale and service levels

  • Overall knowledge of business workflow within Unum in general, and functional area(s) in particular



Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.