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Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
Day to Day
As an Operations Analyst on our Business Ops team, you'll play a key role in maintaining and improving the efficiency of our job feed processing.
You'll also participate in projects like documentation updates, data collection, and analysis, and conduct knowledge-sharing sessions with sub-teams.
Your work will ensure that jobs on Indeed are accurate, up-to-date, and efficiently processed, ultimately benefiting job seekers.
Responsibilities
Issue Resolution: Investigate, triage and resolve requests from internal client teams.
Policy- & Workflow Analysis: Identify, understand and resolve issues around policy and workflow.
Job Source Monitoring: Monitor current job sources and identify improvements.
Policy Development: Define policy and process changes for company-wide decision-making.
Collaboration & Escalation: Collaborate with other functional teams to escalate or hand-off issues.
Contribution to Project work: Contribute to team projects, ongoing documentation efforts and participation in shadowing sessions with internal partners.
Skills/Competencies
Experience in an Operations Support role or with a consumer-facing web company.
Proven ability to communicate clearly and empathetically with both technical and non-technical users. Exceptional follow-up skills and good attention to detail.
Passion for digging into a problem and finding the best solution.
Working knowledge of ticketing systems (e.g. Jira, Salesforce) and documentation tools (e.g., Confluence).
Working knowledge of HTML, CSS, XML, RegEx, APIs.
Knowledge of a second language (Spanish, French, German, Japanese, Dutch, etc.).
Salary Range Transparency
US Remote 25.96 - 37.50 USD per hour
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.
Benefits - Health, Work/Life Harmony, & Wellbeing
We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 12 paid holidays a year and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at https://www.indeed.com/careers/benefits!
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an Equal Employment and Affirmative Action employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other non-merit based or legally protected grounds.
Indeed is dedicated to providing reasonable accommodations to qualified individuals with known disabilities to participate in the employment application process. To learn more about requesting an accommodation, please visit https://www.indeed.com/careers/accommodations. In the request for an accommodation, please inform us of the nature of your request and your contact information. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action please visit our ESG home page (https://www.indeed.com/esg/deib?co=US).
Indeed’s Employee Recruiting Privacy Policy
Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal , we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs .
Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
Reference ID: 2024-45057
Reference ID: 45057