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At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.
We're hiring for a position open to both mid-career candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.
The non-residential Program Manager will manage assigned programs within PGE's business demand response (DR) segment: Commercial Smart Thermostat and the Multi-family Water Heaters programs. These dynamic programs program play a key role in PGE's flexible load plan in support of Oregon’s clean energy future.
The Program Manager role will ensure the on-going success of these programs by continuing to develop and execute the programs’ implementation strategy and by managing both the program and vendor performance. Successful applicants will bring DSM business customer program management experience as well as a passion for being a part of the team shaping the future of PGE.
Department Summary
The Customer Programs Implementation Team is responsible for implementing PGE’s flexible load customer programs, including demand response. This team also manages the evolution of PGE’s flexible load pilots and programs to ensure that PGE meets the goals of the Clean Energy Plan & Integrated Resource Plan (CEP/IRP) as well as its growing need to create flexible capacity to support decarbonization goals. The Customer Programs Implementation Team works cross-functionally to develop PGE’s Program Roadmaps in service to our customers, business, and regulatory requirements.
Business DR Program Manager (Product Specialist)
Job Function Summary
The Program Manager plays a critical role in managing the implementation strategy, roadmap, and operations of flexible load solutions for our commercial and industrial customers. This position requires specialized expertise in developing innovative and cost-effective strategies, managing program performance, and leading initiatives that align with customer needs, corporate goals, and industry trends. The position works independently and provides strategic leadership for assigned programs while navigating complex projects and collaborating across departments.
Key Job Information
Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with minimal guidance. May lead functional teams or projects.
Key Responsibilities
Market Knowledge and Program Analysis: Serves as an expert in the target market and provides expertise in analyzing the energy industry market to appropriately position a wide range of programs. Maintains extensive market knowledge through key trade publications, participation in trade organizations, and meetings/trade shows. Develops market-driven solutions for business customers.
Program Strategies: Leads projects and workstreams to develop innovative, creative, and cost-effective strategies that drive the success of a variety of programs. Ensures the vision and strategy are aligned with corporate strategy and industry trends. As a recognized authority for small and medium business customer segment, champions features and benefits, while also identifying the best uses of company resources for program goals. Implements strategies for complex customer and vendor agreements.
Program Performance and Evaluation: Collaborates with others to track program performance, analyze effectiveness, and identify and evaluate enhancements or extensions. Utilizes data-driven insights to make program enhancements and improvements, including continuous improvements to customer experience, tariff updates, and grid performance. Leads initiatives to enhance program performance and adapt to the evolving landscape of innovative technologies.
Program Life Cycle Management: Manages the life cycle of programs through the growth, maturity, and decline/discontinue stages. Manages program enhancement development and implementation while expanding program participation among customers.
Internal Collaboration: As a recognized authority in program strategies, leads collaboration with stakeholder departments in executing strategies and planning promotions. Collaborates with internal partners for stakeholder reporting, including regulatory, fiduciary, and grid resource planning and reporting. Develops shared goals and metrics with operational and outreach partners.
Customer Experience: Leads the design and implementation of customer service processes and procedures to ensure high-quality customer experiences. Implements changes to program and service design to increase customer satisfaction and market adoption. Identifies changes to a wide range of programs to increase customer satisfaction and supports recruitment efforts by providing training and managing the participant pipeline. May lead customer-direct support for customers who have questions or challenges with programs or tools associated with the program.
Policy Planning and Development: Supports the development of policies, practices, or procedures related to customer programs and services. Supports regulatory processes and stakeholder engagement on new initiatives, programs, and services. Contributes to policies and practices that address program compliance and ensure alignment with regulatory requirements.
External Relations and Communication: As a recognized authority on various program elements, represents the company on committees and maintains relations with industry organizations and trade organizations to ensure the company is at the forefront of marketing opportunities. Oversees vendor performance against scope, schedule, and budget.
Education/Experience/Certifications
Requires a bachelor’s degree in marketing, communications, business, accounting, economics or other related field or equivalent experience.
Typically, five or more years in DSM program management, an electric utility, marketing, project management or related field.
Certified Energy Manager (CEM) preferred.
Competencies (Knowledge, Skills, Abilities)
Functional Competencies
Intermediate knowledge of customer program management principles, theories, processes, and practices, including customer program life cycle management and continuous improvement.
Intermediate knowledge of the features, functionality and benefits of customer programs and services of an electrical utility.
Intermediate skills in researching and analyzing market data and trends, including competitive offerings, and responding to changing demands.
Intermediate skills in understanding customer needs and challenges to effectively demonstrate program benefits and solutions.
Intermediate skills in developing program strategies and plans, program budget management and forecasting program growth.
Working knowledge of finance, economic and accounting principles.
Intermediate skills in vendor and contract management, including developing, administering contracts, and leading the request for information (RFI) process.
Intermediate knowledge of tariffs and rate structure.
Intermediate knowledge of advertising/communication channels.
General Competencies
Intermediate analytical thinking skills
Intermediate business acumen
Intermediate creativity and innovation skills
Intermediate influence skills
Advanced collaboration skills
Intermediate negotiation skills
Intermediate organization and prioritization skills
Intermediate presentation and facilitation skills
Intermediate problem-solving skills
Intermediate written and oral communication skills
Physical and Cognitive Demands
Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).
Ability to adhere to set response times, deadlines, and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to follow through on decision-making tasks.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
Ability to successfully collaborate with peers, managers, and others within the organization.
Demonstrates sound memory.
Ability to process new information to be applied consistently to work tasks.
Schedule/Attendance
Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule.
Ability to work long hours.
Ability to work a variable schedule.
Ability to report to work and perform work during periods of severe inclement weather.
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.
Ability to work shift schedule.
Ability to work on-call schedule.
Physical Capabilities
Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
Computer use (use computer regularly for entire work shift)
Lifting/pushing/pulling: Up to 10 lb
Carrying: Up to 10 lb
Environment - Indoor/Outdoor
Compensation Range:
$87,225.00 - $145,375.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.
PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here (https://portlandgeneral.com/hrcs5511) .
Join us today and power your potential!
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.
PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at dei@pgn.com .
To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.