Join Otak\'s IT Department during a pivotal phase of digital
transformation as we support the growth of our company. We\'re currently
seeking an IT Help Desk Analyst for a Temporary to Hire Opportunity. The
ideal candidate will be passionate about providing innovative IT
solutions and exceptional support to our employees. As an IT Help Desk
Analyst, you\'ll play a crucial role in managing, resolving, and
escalating IT incidents while assuming full ownership of the issues to
ensure complete and accurate resolution. This position offers a dynamic
work environment where you can truly make a difference. If you are a
proactive problem-solver with a strong technical background, we would
love to hear from you! What you\'ll do: Serve as a dedicated advocate
for user issues, ensuring that all customer needs are addressed with
urgency and precision. Provide first-level support to help customers
resolve basic technical challenges. Assess, prioritize, and handle
incoming support requests via phone, voicemail, email, and in-person
interactions. Employ expert communication and technical skills to
swiftly resolve complex IT incidents, handle requests, and support
project activities. Diagnose and solve problems related to local and
wide area networks, desktop environments, servers, and applications.
Liaise with vendors to open and manage trouble tickets, facilitating
quick resolution of technical issues. Thoroughly investigate issues by
validating problems and identifying known solutions. Manage the full
lifecycle of user hardware and software, including purchasing,
provisioning new systems, deploying software, and retiring obsolete
equipment. Maintain detailed documentation throughout the incident
lifecycle and communicate updates to the customer consistently.
Administer user accounts across business applications, including Office
365, Active Directory, and Microsoft Teams. Manage email mailboxes,
groups, distribution lists, and public folders. What you bring: 2-6
years of experience in IT support, preferably in a Microsoft-centric
environment. Associate\'s Degree in a related technical field, or
equivalent practical experience. Relevant IT certifications such as
MCSA, CompTIA A+, Network+, etc. Exceptional interpersonal and
organizational skills, with the ability to manage diverse situations and
multiple priorities. Proficient in supporting Microsoft Windows 10/11
and basic Windows Server operations. Experience with Active Directory
and Group Policy management. Knowledge of Microsoft software updates,
patch management, and endpoint protection (such as Endpoint Central).
Skilled in troubleshooting wireless and LAN issues. Familiarity with
financial processes including accounting and purchase orders is
beneficial. Otak is proud to be an Affirmative Action and Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, disability,
or status as a protected veteran.