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\"Who We ArePoint32Health is a leading health and wellbeing
organization, delivering an ever-better personalized health care
experience to everyone in our communities. At Point32Health, we are
building on the quality, nonprofit heritage of our founding
organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where
we leverage our experience and expertise to help people find their
version of healthier living through a broad range of health plans and
tools that make navigating health and wellbeing easier.We enjoy the
important work we do every day in service to our members, partners,
colleagues and communities. To learn more about who we are at
Point32Health, click here.Job SummaryRespond to provider queries, enter
administrative authorization data into the computer system, and maintain
proper documentation and files to support care of members, customer
service, and other departmental functions. Enters all referral/data
information into the computer system, maintains proper documentation and
facilitates coordination of services. The position will be directly
associated with incoming referrals and authorizations for the
utilization component of medical management.Key Responsibilities/Duties
what you will be doingReceive incoming authorization requests from
providers, via telephone queue line (or other means) and obtain
necessary administrative information and work to resolve non-clinical
issues [such as checking on authorization status or claim
question].Clinical calls will be triaged to a care manager.Contacts
provider offices for further details on referrals, if necessary.
Researches member eligibility and primary care selection to complete
entry of referral and precertification event.Documents and maintains all
telephone calls and enters a note on each call/inquiry made. Documents
all admissions, and referrals. Maintains flow and storage of information
such as messages, forms, and logs.Aids the clinical staff by requesting
discharge dates, updates on Home Health Care referrals, updates on
post-acute inpatient referrals, VNA, CSP, and/or other necessary
information.Working with providers and other members of Clinical
Services to solve complex and urgent issues.Ensures that appropriate
person/department from across the organization is appropriately involved
with applicable issues.Data entry of Authorization Requests for all
Inpatient stays Outpatient requests as needed, into information system
and send out authorization letters to facilities/offices.Identify any
outliers and triage to care manager for review.Performs other duties as
assigned.Represents Medical Management at applicable activities
including system user groups and other health data system
organizations.Attends organization-wide meetings and department staff
meetings.Maintains professional growth and development through
self-directed learning activities and involvement in professional, civic
and community organizations.Exhibits exceptional internal and external
customer service skills.Ability to work in clinical and company
databases.Other duties as assigned by the Intake and Outreach
Coordination leadership.Qualifications what you need to perform the
jobEDUCATION: (Minimum education required)Associates Degree or
equivalent relevant work experience preferably required;EXPERIENCE:
(Years of experience)Two plus years of experience in a business
environment required, managed care/health industry environment
experience preferred.SKILL REQUIREMENTS: (Include interpersonal
skills)Excellent verbal and written communication skills generally
acquired through college or other advanced education is required.Must be
able to demonstrate proficiency and accuracy in performing data entry
tasks in multiple applicationsIndividual must be able to appropriately
identify urgent situations and ollow the appropriate protocol.Position
also requires the ability to manage multiple priorities as well as
having the initiative, judgment and perception to operate independently
and in a partnership with other departments.Individual must possess
strong organizational and problem solving skills and the attention to
detail necessary to act within this complex environment.Requires
excellent interpersonal skills.Position requires daily contact, by
telephone, with network providers and their office staff, hospital
contacts and Tufts Health Plan internal departments.WORKING CONDITIONS
AND ADDITIONAL REQUIREMENTS: (include special requirements, e.g.,
lifting, travel, overtime)Fast paced office environment handling
multiple demands.Must be able to exercise appropriate judgment as
necessary.Work is done in an open cubicle office setting with other
employeesRequires ability to sit for long periods of time performing
data entry functionsCONFIDENTIAL DATA: All information (written, verbal,
electronic, etc.) that an employee encounters while working at Tufts
Health Plan is considered confidential. Exposed to and required to deal
with highly confidential and sensitive material and must adhere to
corporate compliance policy, departmen