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German Customer Advisor for a Global Consulting Leader - Porto, Portugal

Req ID#: 374446

Porto, Portugal, PT

Job Description:

Come and work with us.

Do you want to work with a company that believes in building brighter futures?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy and historic city of Porto ?

So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.

• Customer relationship management and digitized processing of customer contacts, focused on health insurance.

• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management

• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits

• Complete daily tasks as allocated in an efficient and timely manner

• Maintain accuracy and security of customer information on the database

• Identify and escalate issues appropriately

• Compose thoughtful and accurate messages or customize prepared responses to customer emails

• Research information and solve problems using available resources

• Monitor and control numerous concurrent tasks in tandem

• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of German (C2) (mandatory)

• Advanced level of English (at least C1) both verbal and written ( mandatory )

• Previous experience in customer services and/or banking/insurance is an asset.

• Computer literate

• Pedagogy, active listening, personalized follow-up of insured files

• Ability to read, understand and explain guarantees

• Ability to calculate and/or explain reimbursement calculations

• Customer-oriented, willingness to provide personalized care

• Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)

• Method, rigor, patience, organization, autonomy, involvement

• Ability to keep calm and clear-headed in critical situations

• Ability to demonstrate confidence when imparting information or dealing with troubled callers

• People-oriented, value-added interpersonal skills

• Strong analytical and empathic skills

• Logic and mathematical calculations (arithmetic/percentage)

• Experience with policy work, or help resource project management

• Life experience to apply to managing situations

• Early adopter of technology

• Ability to put callers at ease

• Makes the customers feel confident that their needs are being met

• Dependable, reliable and able to perform duties with minimum supervision

• Ability to interact positively with peers and supervisors

• Must hold EU citizenship or valid work permit for Portugal

• Be a local candidate or willing to relocate to Porto, Portugal (work on site)

Benefits.

• Signing bonus

• Relocation package

• Competitive wages

• Paid professional training

• Employee discounts

• Private healthcare & dental insurance (after six months of employment)

• Growth opportunities through various development programs

• Fun and engaging company-wide initiatives, including our EverBetter wellness program

• Job stability

• Life-long skills and experience

• Excellent work culture

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

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