Job Family: Customer Services
Req ID: 428259
Create a better tomorrow with us.
We would like to invite you to support a unique and motivated team as a Technical Support Engineer (f/m/d).
Join us in changing the world of tomorrow.
In this position, you will handle internal and external inquiries in general internal and external inquiries regarding TIA Portal STEP 7 (SCL/GRAPH etc.) and SIMATIC PLC and in particular STEP 7 options Openness (C#), OPC UA and PLCSIM Advanced.
you will analyze the requests and provide subsequent technical product information, application consulting, troubleshooting or Workarounds
In addition, when you involve partners, you coordinate all the necessary measures and forward identified potential for improvement to the responsible bodies
You will be part of a system hotline (headquarter) and support and guide the support centers in Europe, America and Asia.
You formulate the product requirements and hand them over to the
Product management/development, if an inquiry turns out to be a requirement for a Siemens
Product highlights
- You will also be the central contact person for MSS (Managed System Support) customers to manage holistic projects
Your profile for "Making the future possible".
The basis for your success is a completed technical vocational training and you ideally have an additional qualification
Ideally, you have several years of professional experience in automation technology as well as in dealing with and supporting external customers or internal partners for SIMATIC HMI and PLC products (SW and HW)
In addition, you have plant experience in the automation environment
You will also have the basics of programming and Simulation and communication of SIMATIC controllers
Personally, you are characterized by a very high level of teamwork, collegiality, assertiveness as well as argumentation skills
You can look forward to:
25 days of holiday
flexible working hours and home-office (2..3 day´s per week)
bonus for joining our company (depends on the level of technical knowledge)
an individual benefit budget so that you can turn into a combination of extra days off, cafeteria points or pension and / or life insurance contributions
optional: relocation bonus for the costs of moving to the place of work
contribution to meals in the form of e- vouchers
contribution to Multi-sport card