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Description
The Support & Operations Manager is responsible for a team that manages 24x7 frontline operations for both Inbound and Off-Amazon transportation. They work in a cross-functional environment with Shippers, Carriers, the Amazon Freight business team, Supply Chain, and the Retail organizations to determine future demand for transportation resources, and translates the aforementioned into accurate capacity plans. They drive the vision of Operations, facilitating the flow of information between different stakeholders and leads resolution of any potential issues that impact Shipper experience and business continuity.
Key job responsibilities
Define and optimize supply chain and operating models for various businesses, including assessing and reviewing end-to-end functional and operational areas.
Analyse and interpret data to identify opportunities for improved efficiency and effectiveness across complex supply chains and multiple business operations; leverage data-driven insights to inform decision-making.
Partner cross-functionally with teams to advise on and manage operational challenges, serving as an escalation point for shipper support and driving appropriate corrective actions.
Support the planning, organization and prioritization of complex, multi-stakeholder projects; make accurate business decisions based on in-depth understanding of operational demands, labour, and volume forecasts.
Independently identify upstream and downstream operational problems before they become customer-impacting, translating business and end-user needs into the right solutions with strong business acumen and a department/company-wide perspective.
A day in the life
As a Support & Operations Manager you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You’ll help us optimise our frontline operations for both Inbound and Off-Amazon transportation, to make our customer experience even better.
You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help forecast and plan for new projects.
About the team
Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have access to the costs and levels of service of one of the largest shippers in the world. Amazon Freight spins Amazon’s broader flywheel by helping minimize empty miles by bringing in freight that flows complementary to our existing network.
Amazon Freight Operations Amazon Freight Operations (AF Ops) is the Pan- European team that handles Amazon Freight’s Shipper Support and Transportation Execution. We are responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight’s European transportation network and have a direct impact on Shipper Experience.
We are open to hiring candidates to work out of one of the following locations:
Prague, CZE
Basic Qualifications
A degree
Advanced proficiency in written and verbal German & English
Relevant experience managing a team
Relevant experience in analysing data and creating reports for leadership using various data management tools (Excel, SQL, Power Bi)
Experience in defining and implementing process improvement initiatives using data and metrics
Relevant experience in managing multiple projects with competing deadlines
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
An advance degree in a science, technology, engineering or mathematics-related subject or MBA
Relevant experience in a supply chain, logistics, e-commerce, or transportation planning role
Experience using data visualisation software, such as Tableau or Quicksight
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