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About ETS:
For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.
Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.
With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.
POSITION SUMMARY
Contributes to the creation of the work plan and executes the day-to-day operations of an existing product, based on the direction provided by Product Operations Manager.
End-to-End Product Management & Delivery:
Contributes to the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)
Identifies operational improvement opportunities to enhance product delivery
Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners
Contract/SLA Fulfillment:
Provides status updates on day-to-day operations
Provides support to resolve operational issues
Executes against SLA’s and KPI’s under the guidance of Product Operations Manager
Financial Management:
Aids in the development of cost estimates for product operations and enhancements
Tracks product-related expenditures against budget • Supports attainment of surplus targets by controlling expenses
Adheres to ethical standards and comply with the laws and regulations applicable to the job function
PRIMARY RESPONSIBILITIES
Ability to work with cross-functional teams
Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations
Demonstrated understanding of product operational needs
Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
EDUCATION AND SKILLS
A bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
3+ years of experience in administrative or project management support
Knowledge of test development, including test form management, paper and digital test delivery, and summarizing test usage data.
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ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.