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Tax Examiner I (Pueblo Service Center - IN OFFICE)
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Tax Examiner I (Pueblo Service Center - IN OFFICE)
Salary
$51,924.00 Annually
Location
Pueblo, CO
Job Type
Full Time
Job Number
TAA-03950-09.2024
Department
Department of Revenue
Division
Taxation - TPS: Contact Center
Opening Date
09/18/2024
Closing Date
9/30/2024 5:00 PM Mountain
FLSA
Determined by Position
Type of Announcement
This position is open only to Colorado state residents.
Primary Physical Work Address
827 West 4th St., Suite A. Pueblo, CO. 81003
FLSA Status
Non-Exempt; position is eligible for overtime compensation.
Department Contact Information
Haley Thompson HR Analyst haley.thompson@state.co.us
How To Apply
Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video !
Helpful tips for applying:
Applying for a Job with the State of Colorado .
What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM)
Exciting NEW Benefit!
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
Description of Job
If you love numbers, you may want to look into our Taxation Division Team (https://www.youtube.com/watch?v=GE30JDBTSJo) ! The Taxation Division promotes voluntary compliance with all tax laws through education, assistance and customer service. The Service Center serves about 200,000 customers each year.
What We Do
The Service Centers serve as the “face” of the Taxation Division and our team of dedicated professionals work collaboratively within the Customer Contact Group to promote voluntary compliance with tax laws through education, assistance and customer service. These Centers are located in Lakewood, Colorado Springs, Pueblo, Fort Collins, and Grand Junction in order to provide taxpayers with face to face accessibility to help with filing, payments, information, and other resources. OurPueblo Service Center location is seeking a courteous and friendly team player with experience working in a diverse, customer focused environment to serve as a Tax Examiner I . Our best Tax Examiners are adaptable and have strong computer software applications proficiency. Most of all, they possess a willingness and desire to learn and grow in an evolving atmosphere!
The Typical Day of a Tax Examiner I
You will be offering friendly, courteous, and complete customer service by ascertaining tax needs of all walk-ins into the Service Center. You will also be responding to questions from taxpayers via email and mailed forms . You'll be joining a close-knit team who promotes team building and supporting each other. If you're ready to enjoy the benefits of being a State employee, then this job may be for you!
As a Service Center team member you will:
Direct all customers to the correct areas by identifying customers' problems and needs. Answer ambiguous questions related to all tax types when a customer is unclear or uncertain about tax forms, Statutes and Regulations, DOR policies, delinquencies and assessments.
Promote voluntary compliance with tax laws through researching customer problems, identify solutions and needs, and take corrective actions in accordance with policies, Statutes, and Regulations.
Assist with sales tax, wage withholding and income tax returns.
Coordinate protest solutions with other DOR areas and other agencies through the supervisor.
Analyze and adjust returns, accounts and customer information using DOR systems.
This position will be located in our office and you will be required to work in person.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
TAX EXAMINER I (H8N1XX)
Tax Examiner class series description available online (https://drive.google.com/file/d/0BwUD9Bt4G-21MUhsTm02eGk3eHM/view?usp=sharing&resourcekey=0-qnYYsHDb_3ZR-zaeqzvHZw)
MINIMUM QUALIFICATIONS :
Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
OPTION 1:
Two (2) years of experience in a customer service environment.
AND
High school diploma or General Education Diploma (GED).
OR
OPTION 2:
Associate's degree in Accounting, Business, Economics, Finance or a related field as determined by the Department.
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Substitutions:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years
Preferred Qualifications:
The ideal candidate will possess the following skills:
State experience working with GenTax
Demonstrated ability to communicate with people outside the organization, representing the organization to customers, the public, government, and other external sources.
Ability to multi task in a fast-paced environment with strong attention to detail and thorough in completing work tasks
Proficient with Google Suite
Strong problem solving skills
Conditions of Employment with the CDOR :
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations .
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
It is recommended to include the following attachments to be used as a part of the Structured Application Review and Comparative Analysis process:
Resume
Cover letter
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
APPEAL RIGHTS
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, at Dor_OHR@state.co.us
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.
01
By clicking below, you acknowledge that this position is located at 827 West 4th St, Suite A, Pueblo, CO. 81003 only and that you are able and willing to work in-person.
I so acknowledge.
02
I am residing in Colorado and can provide proof of residency (as outlined in the FAQ section) at the time of application.
Yes
No
03
Please describe in detail, a difficult collaboration or group project you worked on and how you managed the circumstances?
04
Please describe your customer service experience. What type of business did you work for? What was your responsibility with regards to customer service?
05
Give an example of a position that required you to keep detailed records. Include how you organized the information and in what type of format/ software.
06
Describe your problem solving skills. What is your process when faced with a complex problem with various stakeholders and competing priorities?
07
Please give an example of a situation when you had to deal with a difficult customer or coworker (in an office environment) and how you handled it. Ideally your description should address a work environment that required you to work effectively with others under a time constraint or other work related stressor. Please include any information on what you would have done differently and what you learned from the experience.
08
What techniques do you use when you want to find errors that are not easily noticeable?
09
Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
10
Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended.
Required Question
Agency
State of Colorado
Address
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Website
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