What you’ll do:
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representative to handle a variety of pre-sales or post-sales service functions. Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements. Resolves problems by applying established policies, procedures and tactics.
• Proficient knowledge on End to End SCM process- OM and Purchase.
• Manage and support the export business processes from the order entry until the shipment is delivered and invoiced
• Keeps close connection to Production Network and DC team to ensure high on-time delivery performance and whilst customer stock level in DC is minimized
• Point of reference for customers for all types of commercial requests: solve complex, high impact problems.
• Participates regular operational calls with key customers to sustain and ensure close cooperation and improve Order Management process
• Drive customer loyalty through increased productivity, improved value and through a high performance culture.
• Working closely with plant managers on MM assessments and plant audits.
• Identify opportunity of deviating parts from blocked stock.
• Ideas & project identification & execution in cost out & cost avoidance
• Review excess and obsolete and plan to reduce as a part of E&O liquidation process.
• Sound knowledge of demand planning
Co-ordination with sales in creating deliveries to customer/ changes sales order ETA per LT
• Identify projects pertaining to process excellence maturity
Qualifications:
• Graduate in Engineering or Equivalent/ Post Graduate in any stream
• Fluent English language knowledge
• German language knowledge is an advantage, but not a must.
Technical Knowledge -
Good to have: In depth knowledge of computerized order management processes, SAP or similar experiences
Purchasing exposure in Manufacturing or Electrical Industry or shared service center
Domain Knowledge - SCM
Reporting and Analysis
PO and Supply Management
Order Mgt (ERPs / IT Applications/CRM Application)
Master Data Management
Skills: