At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
What does a great “Systems Engineering, Tech Lead – Windows” do?
The Systems Engineering, Sr Professional II is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers. Working closely with Development, Product and other Engineering teams, the Systems Engineering, Sr Professional II, will deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture, hands-on build-out and configuration of the infrastructure, Network, security, management of the application container, as well as project technical leadership skills ensuring projects are delivered within scope and on-time.
A high degree of collaboration with Development, Project Management and other Infrastructure teams is required to provide right level of agility within a defined delivery process. The ideal candidate will leverage a consultative approach, exhibit strong leadership skills, will be forward thinking, and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team, continuously striving for excellence.
The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week.
What you will do:
Lead cross-functional project teams to design and implement highly available Windows / Middleware / .NET infrastructures utilizing IIS, .NET, and other vendor-provided middleware solutions
Build infrastructure and drive projects to improve the robustness of production systems
Collaborate across business and technical disciplines to develop Infrastructure / System Engineering Designs for internally hosted solutions
Implement solutions by writing automation processes to deploy Windows systems, application containers, and hosted applications
Assist in application migrations, infrastructure upgrades and consolidation of computing infrastructure
Be a primary infrastructure interface for business unit and operations teams throughout the project lifecycle
Technical leadership for project-based assignments
Provide technical documentation to Project and Operations teams as part of project deliverables
Develop script for repeatable processes (PowerShell, Batch, etc.)
Provide support for various internal IT projects
Use the core infrastructure engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure
Partner with security engineers and develop plans and automation to respond to new risks and remediate security vulnerabilities aggressively and safely
Perform other duties as required
What you will need to have:
Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements
Current, enterprise-class Infrastructure/System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storage
Experience designing, implementing, and managing solutions utilizing one or more of the following technologies:
Windows Server
.NET Framework
Internet Information Server Middleware
MS SQL
PowerShell
Active Directory Domains (accounts, groups, OUs, Group Policy)
VMWare, VXRails, vRealize Orchestrator
DNS
Firewall rules and related troubleshooting
Apigee, F5 LTM/GTM
Proxy Technologies
TLS\SSL Certificates and Cipher Suites
Basic understanding of ITIL and change control/management processes
Experience in script development (PowerShell, Batch, etc.)
Experience with automated system builds and post-provisioning configuration management tools
Working knowledge of networking protocols and components including TCP/IP, DNS, NFS
Experience designing and implementing High Availability and Disaster Recovery solutions
Possess troubleshooting/problem-solving skills
Experience working on a matrix team consisting of a variety of Infrastructure Engineering groups, as well as Development groups and Client Relationship groups
Ability to quickly learn new technologies required for accomplishing project goals
Ability to produce high quality operational documentation, including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure
Strong customer service skills with high level of professionalism, and ability to work with complex situations
Proven ability to collaborate across multiple sites and geographic areas
Must have the ability to simultaneously manage multiple projects or tasks
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to work closely with Project Management to communicate status and identify risks to project timelines
Keen attention to detail
What would be great to have:
Willingness and capability to quickly learn new technologies required for accomplishing project goals
Extensive troubleshooting and analytical thinking skills
Capable of exercising discretion and independent judgment
Experience with AWS and/or Azure cloud platforms
Bachelor’s degree in Computer Science, Information Technology, or Business or equivalent degree is desirable
Minimum 8+ years of experience as a Systems Engineer
Minimum 2+ years of experience in a Technical Lead role
Who We Are:
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv
We are a part of Fiserv’s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.
We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.