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Fiserv Tech lead, System Engineering in Pune, India

What does a great “Systems Engineering, Tech Lead – Windows” do?

The Systems Engineering, Sr Professional II is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers. Working closely with Development, Product and other Engineering teams, the Systems Engineering, Sr Professional II, will deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture, hands-on build-out and configuration of the infrastructure, Network, security, management of the application container, as well as project technical leadership skills ensuring projects are delivered within scope and on-time.

A high degree of collaboration with Development, Project Management and other Infrastructure teams is required to provide right level of agility within a defined delivery process. The ideal candidate will leverage a consultative approach, exhibit strong leadership skills, will be forward thinking, and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team, continuously striving for excellence.

The role is required to be performed from Fiserv India offices providing overlap with US working hours, hence working from 2PM to 11PM (IST) shift for all 5 working days in a week.

What you will do:

Lead cross-functional project teams to design and implement highly available Windows / Middleware / .NET infrastructures utilizing IIS, .NET, and other vendor-provided middleware solutions

Build infrastructure and drive projects to improve the robustness of production systems

Collaborate across business and technical disciplines to develop Infrastructure / System Engineering Designs for internally hosted solutions

Implement solutions by writing automation processes to deploy Windows systems, application containers, and hosted applications

Assist in application migrations, infrastructure upgrades and consolidation of computing infrastructure

Be a primary infrastructure interface for business unit and operations teams throughout the project lifecycle

Technical leadership for project-based assignments

Provide technical documentation to Project and Operations teams as part of project deliverables

Develop script for repeatable processes (PowerShell, Batch, etc.)

Provide support for various internal IT projects

Use the core infrastructure engineering principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the infrastructure

Partner with security engineers and develop plans and automation to respond to new risks and remediate security vulnerabilities aggressively and safely

Perform other duties as required

What you will need to have:

Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements

Current, enterprise-class Infrastructure/System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storage

Experience designing, implementing, and managing solutions utilizing one or more of the following technologies:

Windows Server

.NET Framework

Internet Information Server Middleware



Active Directory Domains (accounts, groups, OUs, Group Policy)

VMWare, VXRails, vRealize Orchestrator


Firewall rules and related troubleshooting

Apigee, F5 LTM/GTM

Proxy Technologies

TLS\SSL Certificates and Cipher Suites

Basic understanding of ITIL and change control/management processes

Experience in script development (PowerShell, Batch, etc.)

Experience with automated system builds and post-provisioning configuration management tools

Working knowledge of networking protocols and components including TCP/IP, DNS, NFS

Experience designing and implementing High Availability and Disaster Recovery solutions

Possess troubleshooting/problem-solving skills

Experience working on a matrix team consisting of a variety of Infrastructure Engineering groups, as well as Development groups and Client Relationship groups

Ability to quickly learn new technologies required for accomplishing project goals

Ability to produce high quality operational documentation, including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure

Strong customer service skills with high level of professionalism, and ability to work with complex situations

Proven ability to collaborate across multiple sites and geographic areas

Must have the ability to simultaneously manage multiple projects or tasks

Ability to effectively prioritize and execute tasks in a high-pressure environment

Ability to work closely with Project Management to communicate status and identify risks to project timelines

Keen attention to detail

What would be great to have:

Willingness and capability to quickly learn new technologies required for accomplishing project goals

Extensive troubleshooting and analytical thinking skills

Capable of exercising discretion and independent judgment

Experience with AWS and/or Azure cloud platforms

Bachelor’s degree in Computer Science, Information Technology, or Business or equivalent degree is desirable

Minimum 8+ years of experience as a Systems Engineer

Minimum 2+ years of experience in a Technical Lead role

Who We Are:

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv

We are a part of Fiserv’s Technology group. We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks, credit unions, and customers.

We welcome and encourage diversity in our workforce. We are an Equal Opportunity Employer. All the qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.