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The Operations Manager will manage the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision, and training.
Distinguishing Characteristics :
Performs a variety of management functions for assigned account; may be assigned a rank, as defined by client contract. Does not perform Security Officer duties except on a limited, relief or emergency basis.
Benefits:
Depending on experience, Securitas will offer a salary of $ 80K-85K , in addition to a full benefits package that includes:
Medical, dental, vision, and life insurance
10 accrued vacation days, 4 floating holidays, and 6 sick days
401K
ESSENTIAL FUNCTIONS
Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments, and surveys; reviews and updates post orders.
Oversees, coordinates with line management, and participates in the recruitment, selection,
orientation, training, development, and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.
Assists in development and administration of budget in relation to assigned account.
Maintains a positive, professional environment in full compliance with applicable laws,
regulations, policies, and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies, and procedures.
Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.
Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally, inspects all posts as part the evaluation of security staff.
Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
Performs tasks and duties of a similar nature and scope as required for assigned account.
Qualifications :
Associate's Degree and 3 years of responsible experience in the security
industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Union security experience is a plus.
Experience in scheduling, operations, or other functions of the security industry is required. Law Enforcement and/or Military is a plus.
Current state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required.
Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
Must have a high level of technological acumen or mastery of Microsoft Office software, Salesforce, HRIS Platforms, and other web-based management platforms.
Professional, articulate; and able to use good independent judgment and discretion.
Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
Experience in hiring, developing, motivating, and retaining quality staff.
Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
Candidate must be available to work outside the normal shift schedule on an as-needed basis and must be accessible by phone 24/7 for emergency response.
Competencies (as demonstrated through experience, training, and/or testing):
If required for assigned accounts, must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or
authorizations specified for the assigned accounts.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Skill in staff supervision, including assigning work and providing training and discipline.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to track and maintain schedule assignments.
Ability to maintain professional composure when dealing with unusual circumstances.
Knowledge of business operations management and human resources administration.
Ability to synthesize business/financial data and develop recommendations.
Planning, organizing and leadership skills.
Strong customer service and service delivery orientation.
Ability to interact effectively at various social levels and across diverse cultures.
Ability to be an effective leader and member of project teams.
Ability to take initiative and achieve results.
Ability to carry out multiple assignments concurrently.
Ability to adapt to changes in the external environment and organization.
Conducting oral presentations and group meetings.
If joining our management team sounds like the right fit for you, please click apply today!
Company Website: https://www.securitasinc.com
EOE M/F/Vet/Disabilities
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About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.