JOB REQUIREMENTS: Job Description Overview This position is a primary
source of contact for Johnson Bank customers through various electronic
methods. This position supports all consumer and commercial banking
services. Associates in this role may work on corporate projects and
provide input and recommendations on how best to implement and support
the initiatives. KEY RESPONSIBILITIES Provides an exceptional customer
service experience to all Johnson Bank customers (internal and external)
through various electronic methods. Assists Consumer, Private, and
Business Banking customers and team with the with deposit and loan
account inquires, digital suite of services including but not limited to
enrollments, bill pay and Zelle service requests, password reset,
account unlocks, personal financial management, external transfers,
related account maintenance, issue resolution, and appropriate customer
follow up. Acts as an advisor to account owners to gain understanding of
account or business need/problem; proactively works to identify needs of
the customer through independent analysis and generates appropriate
referrals. Participates in educational opportunities to stay abreast of
industry trends and advancements including review of MyJFG upgrades,
telephony upgrades, Consumer product enhancements, financial
regulations, procedure changes, and participation in
advisory/professional groups, forums, and conferences. Cross Sales and
Referrals Knowledge of full portfolio of JFG products; ability to
cross-sell full breadth and depth of Responsible for establishing,
building, and maintaining strong internal relationships across all lines
of business to ensure consistent and frequent referral activities.
Expand new and existing relationships by advising and recommending
appropriate solutions that will exceed client expectations. Consistently
meets or exceeds cross sell/referral goals. Required Experience Strong
customer focus and desire to deliver exceptional customer service. Two
to four years of customer facing experience preferred. Minimum two -
three years banking experience preferred. Utilizes different approaches
to provide long term solutions; can see opportunities where others
cannot. Strong knowledge of Consumer deposit products is desired.
Ability to work independently and as a team, multi-task in a fast-paced
environment, good organizational skills, make quality decisions, and
meet deadlines while delivering a positive customer experience. Strong
verbal and written communication skills and the ability to interact
professionally with a diverse group, executives, managers, and subject
matter experts. Solid PC skills including Microsoft Office Suite.
Ability to adapt quickly to situations and change with exceptional
problem-solving skills. Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individuals with Disabilities
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/1ADA52DB428B4784