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Job Description
Insight Global is hiring for a Senior Field Technician (Networking + IT Support) to join a Fortune 500 client of ours. This role is focused on providing Networking and general IT Support to the major manufacturing plants for our customer across the southern United States. As a Senior Field Technician, you will coordinate the installation and continuous maintenance of endpoints, servers, routers, and other network devices You will need to travel 50 percent of the time to plants and regional offices across southern Virginia, North Carolina, South Carolina, Georgia, Florida, and more. Responsibilities include:
- Support the resolution of open IT Help Desk end user issues and requests for users at assigned business locations. As needed, assist in resolving issues for users not based at assigned business locations and provide over-the-phone support.
- Execute scheduled maintenance activities, leased equipment replacements, and new equipment deployments for assigned business locations.
- As necessary, perform on-site and remote support activities to ensure all IT components, equipment, and services are operational and working properly.
- Provide on-site technical assistance in support of IT initiatives and projects as needed.
- Perform on-site installation and verification/validation activities to ensure all IT components, equipment, and services are properly installed and operational, or work closely with our partners to ensure these actions are completed to standards.
- Build collaboration with other technical areas as well as end user representatives to share direction and adjust as requirements and technical challenges arise.
- Ensure proper coordination of planned IT support activities, including communicating clear status updates and timeframe for critical activities.
- Perform quarterly quality control visits to sales offices to document equipment and seek feedback from customer regarding any IT issues or problems
The salary range for this position is from $60,000 to $90,000 depending on experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
- 5+ years of professional experience in a technical support role, with a focus on resolving escalated issues and advanced troubleshooting.
- Able to travel as needed up to 50% of the time to business locations.
- Experience in working with Cisco Routers, Switches and Meraki devices.
- Strong customer service skills and an ability to adjust communication to a non-technical audience.
- Very good oral and written communication skills. null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.