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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Perform UiPath RPA platform installations, configuration, and level 2 incident support for Truist’s Intelligent Automation program. Rapidly triage and resolve any escalated platform problems. Perform remediation tasks to address platform compliance issues. Consult and partner with Intelligent Automation developers to add or improve platform capabilities as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Perform on-prem and cloud UiPath RPA platform installations, configuration, and level 2 incident support for Truist’s Intelligent Automation program.
Lead and participate in rapid triage and resolution of escalated UiPath RPA platform and automated process problems. This often involves problem isolation skills to determine root cause and solution. Variables can include VDI configuration anomalies, browser version nuances, Windows IIS server issues, active directory permissions, network & firewall configuration challenges, O365 feature incompatibilities, and more.
Build and maintain monitoring capabilities to produce metrics and insights.
Incorporate security controls and monitoring in support of company standards.
Lead moderately complex projects and participate in larger, more complex initiatives.
In an Agile environment: Responsible for performing automation platform maintenance and improvement tasks. Leverage continuous engineering practices to deliver business value. Actively participate in expressing and refining user stories. Provide automated monitoring capabilities, warranty support, and knowledge transfer to production support. Implement user stories and tasks in accordance with the acceptance criteria established by the Product Owner.
QUALIFICATIONS
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information
Preferred Qualifications:
Bachelor’s degree in computer science, computer engineering or related degree and eight years of experience or an equivalent combination of education and work experience
Hands-on configuration, administration, and troubleshooting Windows Servers, IIS, Active Directory
Hands-on configuration, administration, and use of the UiPath RPA platform (Orchestrator & robots)
Hands-on RPA development techniques & requirements (business process automation)
Hands-on configuration, administration, and use of VDIs via VSphere or similar
Hands-on experience with SCM tools like Azure DevOps, TFS, Git, and Gitlab
Proficiency with SQL database design and development (queries, stored procedures, data models)
Experience with data structures, algorithms, software design, analysis & debugging
Experience with Open-Source tools and frameworks
Experience with cloud technologies like O365, Azure, and AWS
Understanding of SOA and/or Open API methodologies and service architectures
Banking or financial services experience
Systems thinker, growth mindset, customer-focused, innovative, curious, creative
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Constantly (More than 50% of the time)
Standing
Frequently (25% - 50% of the time)
Walking
Frequently (25% - 50% of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)