Punctual in attendance to check station is fully equipped to render service to guests
Ensures and maintains the highest quality standards of operation and service in accordance with hotel policy and procedures
Recommends to promote up selling and take order from the guest, follows up and ensure that this is carried out to the last detail
Coordinates with staff in the assigned station as well as with other Associates
Guest satisfaction must always be checked and any problems encountered must be relayed to outlet or station in charge
Coordinates with Kitchen and Bar with regard to menus, wines, buffet, out-of-stock items and other significant details that are important to the outlet
Responsible in settling House Accounts, Room Charges, Officers Checks, Cash and Credit Card Payments and City Ledgers in Micros as well as the remittance of Cash and Cash Floats at the end of each shift
Performs other duties as required by the Outlet Supervisor/Captain or Manager
To carry out any other reasonable tasks requested by your supervisor or department head or management
Read, understand and implement the relevant sections of the FLS Policy
Make careful use of safety equipment, such as gloves, goggles, aprons, overalls, shoes etc. and return safety equipment to its designated storage area after use
Take reasonable care when storing, handling and using chemicals and dangerous substances, lifting and carrying and using or cleaning dangerous work equipment, including machines
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.