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The Azure Networking Team is growing and we’re looking for a creative and hard-working Senior Cloud Network Engineer with computer networking experience to help operate the world’s best private backbone network. We’re passionate about automating every facet of the network to converge on a self-growing, self-healing network. We want an engineer who is equally passionate and can look at the problems with a Customer's perspective to create the world’s most reliable cloud.
Focusing on the global backbone network, and working closely with partner teams in Azure Networking, you’ll be a critical part of operating this network. Guiding technicians to safely replace failed hardware components on our routers, to helping customers troubleshoot performance issues across our network and the Internet, you will have the opportunity to develop advanced troubleshooting skills. This is a high visibility position in an area of large and expanding investment for Microsoft Azure and offers a terrific opportunity for technical and career growth.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Primarily, you troubleshoot and repair complex live site issues by applying expertise in physical network components. You will be on-call, working shifts during the US day-time to mitigate customer impacting issues as fast as possible
You lead customer-facing and critical troubleshooting efforts under time sensitive situations
You triage and answer front-line queries from external customers, such as connected Internet Service Providers (ISPs), end-user network-related inquiries, and internal customer queries
You action hardware operational work, such as Return Merchandise Authorizations (RMAs), maintenances, asks for logs and troubleshooting data from equipment vendors
You triage and action operational events, such as Border Gateway Protocol (BGP) peering flaps, BGP max-prefix events, and network element failures
When not on call, you drive improvements to our alarming and auto-mitigation systems. You influence telemetry analytics designs to better identify patterns that reveal errors. You develop new automation to improve mitigation time, and reduce the number of tickets that need to be handled by humans
You contribute to the development of the knowledge base for data center or network site technicians on how to repair and replace existing network hardware
Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture) .
Qualifications
Required Qualifications:
7+ years technical experience in network troubleshooting
OR Bachelor's Degree in Electrical Engineering, Computer Science, Engineering, Information Technology, or related field AND 4+ years technical experience in network troubleshooting
OR Master's Degree in Electrical Engineering, Computer Science, Information Technology, or related field AND 3+ years technical experience in network troubleshooting
OR Doctorate Degree in Electrical Engineering, Computer Science, Information Technology, or related field.
1+ years experience developing programs using Python, Perl or other programming languages.
2+ years experience with routing protocols such as: ISIS, BGP, and MPLS technologies.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
11+ years technical experience in network troubleshooting
OR Bachelor's Degree in Electrical Engineering, Computer Science, Information Technology, OR related field AND 8+ years technical experience in network troubleshooting
OR Master's Degree in Electrical Engineering, Computer Science, Information Technology, OR related field AND 6+ years technical experience in network troubleshooting
OR Doctorate Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, OR related field AND 3+ years technical experience in network troubleshooting.
1+ year(s) experience delivering network designs into production and experience with live site accountability for a network and traffic engineering solutions such as RSVP-TE, Segment Routing.
4+ years of network engineering experience in an online services, internet service provider or large enterprise environment.
CCNP/JNCIP certifications
2+ years experience in the networking domain, including Python, YAML, and workflow systems.
Cloud Network Engineering IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until May 6, 2024.
#azurecorejobs
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .