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Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture here: The Sprinklr Way.
Job Description
We are seeking a highly skilled Senior Program Manager to lead our Global Accounts Program , focusing on driving customer sustainability and retention for our top 100 global accounts. This program is designed to establish an evergreen process that ensures long-term success and positive outcomes for our customers, with the intention to scale to support an additional 300 customers over time. The ideal candidate will possess strong leadership, strategic thinking, and collaboration skills, enabling them to serve as a key stakeholder in the execution and success of this critical initiative.
Key Responsibilities:
Program Leadership : Take full ownership of the Global Accounts Sustainability Program, creating and driving strategic plans that enhance customer retention and long-term success across our top 100 global accounts.
Stakeholder Collaboration : Work cross-functionally with teams across the organization to foster collaboration and alignment, ensuring seamless execution of projects that lead to positive customer outcomes.
Evergreen Process Development : Build and continuously improve a scalable, repeatable process to support sustainability initiatives for top global customers, ensuring that each customer’s journey is optimized for growth and success.
Customer Focused : Act as a trusted advisor to key customer decision-makers, ensuring we meet their sustainability goals while driving positive business outcomesand improving customer retention.
Project Management : Oversee specific projects related to the program, managing timelines, budgets, and resources to ensure projects are completed successfully and on time, while keeping customer satisfaction at the forefront.
Cross-Functional Team Management : Lead and coordinate project teams across multiple functional areas, ensuring all resources are aligned and working towards the same goal, whilemitigating risks and removing obstacles.
Data-Driven Decision Making : Utilize data insights to monitor and track program performance, ensuring that all initiatives are delivering the expected results and ROI.
Scalability & Growth : As the program scales, continue to evolve strategies to support 300 additional global accounts, ensuring the process remains effective and efficient.
Qualifications:
Proven experience in managing large-scale, global programs, especially in customer success or sustainability.
Strong track record of delivering successful strategic initiatives while consistently exceeding customer expectations and retention targets.
Expertise in program and project management, including managing cross-functional teams and driving collaboration across various stakeholders.
Demonstrated ability to influence senior leadership and key decision-makers, establishing yourself as a trusted advisor.
Excellent problem-solving skills, with the ability to navigate complex challenges and provide innovative solutions.
Experience managing rapid change, leading teams to adopt new technologies and process improvements effectively.
Strong communication and interpersonal skills, with the ability to motivate, engage, and align teams toward a common goal.
Experience managing concurrent projects across multiple time zones, ensuring timely and budget-compliant delivery.
A deep understanding of the customer journey and the ability to implement omnichannel solutions to enhance the customer experience.
A passion for efficiency, with a proven ability to reduce technical debt while driving results and process improvement.
Desired Experience:
8+ years of experience in program management, project management, or customer success, preferably with experience in large-scale, global initiatives.
Experience working with global Fortune 500 companies or leading telecom firms.
Proven ability to manage complex, cross-functional teams and deliver results in fast-paced environments.
Experience with creating strategies and roadmaps that foster exceptional customer outcomes and reduce technical debt.
Familiarity with Salesforce, omnichannel solutions, and customer retention strategies is a plus.
Ability to work in a dynamic environment and handle multiple priorities effectively.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Compensation Range
$121,000 - $161,000 - $201,000
The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form (https://forms.office.com/r/hzDnhjYCJf) .