At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Job Description
IT is different here. Our work as technology specialists pushes the boundaries of what’s possible in health care. You will build solutions that make a real difference in people’s lives. Driven by the importance of their work, our team members innovate to elevate. We’re encouraged to be curious, collaborate, and turn ideas into solutions that can make health care better for all.
In this role you will be responsible for the development of integrated solutions aimed at modernizing, consolidating and coordinating the independently designed applications within and across the enterprise. Provide consultative support to business partners to recommend solutions on appropriate use and integration of products. Manage IT professionals who design/develop/integrate or acquire/adapt application software and solutions. Achieve IT future state objectives through effective management of opportunities and challenges while managing a complex and high-volume enterprise portfolio. For true consideration candidates must have Salesforce Delivery experience, and ideally, Genesys/Contact Center technology experience.
If you are ready to make a career out of making a difference, then you are the person for this team.
What You Will Do
Manage IT Solution Delivery Organization
• Responsible for professional growth and development, coaching/ mentoring, training, and performance management of the Solution Delivery team. .
• Establish sourcing strategy and manage contingent labor to ensure maximum team efficiency and optimal performance.
Build Business and Vendor Relationships
• Provide consultative services to business partners in recommending solutions to align to their business needs.
• Responsible for end-to-end vendor management for IT partners including contract negotiation, governance, relationship management, project delivery and status reporting.
Develop Solution Delivery Support Strategies and Programs
• Manages the analysis, design, development, integration, and implementation of software solutions. Leads the development and management of the applications roadmap for all applications.
• Accountable for adherence to the Solutions Delivery lifecycle and implementing technical architecture solutions that adhere with IT guiding principles and meet quality standards.
• Maintain application and solution “health” and viability through updates as needed and enhancements as requested.
• Foster and maintain customer relationships and provide adequate transparency of reporting and status to senior executives.
• Help develop IT strategy and provide input to the future state architecture
Improve Process
• Establish the process for developing technical application standards, platforms and frameworks; ensuring that the technical standards are communicated and used effectively.
• Serve as a leader for best practice improvements in the software practice
Manage Projects Deliverables
• Collaborate with the Project Management Office and project owners to support project success with resource requirements, scheduling and risks.
• Provide overall direction and guidance to assigned project managers, reviews project requests, coordinates schedules/departmental activities and deliver status communication to senior leadership, VPs, and stakeholders.
What You Bring
Bachelor’s or Advanced degree where required.
10 + years of experience
In lieu of degree 12 + years of experience.
Salesforce Delivery experience, and ideally, Genesys/Contact Center technology experience.
Salary Range
At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
*Based on annual corporate goal achievement and individual performance.
$146,500.00 - $278,200.00
About Us
It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.
Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.
Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.
Authorization to Work in the United States
We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.
Request Accommodations
Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at HR.Staffing@bcbsnc.com .
For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming