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Description
SAIC has an immediate opening for a Network Administrator to join our RITS contract in support of the Network & Monitoring Services technology area in the USACE OCIO/G-6 environment, IAW DoD, Army, and USACE O-CIO G6 policies and procedures.
To be successful in this role, a candidate will exercise good judgement, communications, and technical acumen while answering emergency calls in support of Senior Leaders, major incidents, and natural disasters. This role will be part of a network operations team responsible for ensuring the smooth operation of an IT enterprise with a large user base by monitoring for and escalating critical issues. This role will act as the after-hours point of contact for all incidents listed above while responding in a quick and timely manner according to USACE priorities & procedures.
Job Duties:
This is a night shift role supporting (10pm - 6am EST)
Respond to and escalate emergent / critical incidents such as Senior Leader requirements, major incidents, and natural disasters during an overnight shift.
Exercise good judgement to cross reference the emergent incident with approved event types and action applicable teams to quickly resolve issues & outages.
Engage stakeholders from internal and external teams as required by USACE procedures to apply sound solutions, and verify the solution satisfies requirements.
Interact with Senior Leaders and contract level leadership during incidents while demonstrating a calm demeanor and superior communications skills.
Create, update, and maintain high priority support tickets by engaging stakeholders across multiple engineering disciplines to solution issues quickly.
Daily use of monitoring & service delivery tools including but not limited to; SOI, DX/OI, SCOM, Spectrum, and ServiceNow.
Monitor and engage critical alerts in accordance with documentation.
Qualifications
Required Education and Experience:
Required Certifications:
Required Security Clearance:
Required Skills:
Experience monitoring networks and responding to major/critical enterprise, time-sensitive issues.
Experience interacting with senior customers on outage bridges or other relevant live forums.
Demonstrated understanding of network management protocols (CDP, FTP, TFTP, SNMP) and secuirty protocols (RDP, SSH, HTTPS, AAA, IPSec)
Demonstrated proficiency in network troubleshooting to define issues, respond to break/fix actions, and maintain/troubleshoot enterprise level issues.
Experience with DoD network environments
Target salary range: $75,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2405732
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability