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Overview
The Operations Coordinator I completes tasks within the area of Operations Management (specifically the Order-to-Fulfill (O2F) process) for a large nationwide language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements.
Essential Job Duties
Procures language interpreter services from qualified interpreters to fulfill the customer’s operational requirements as stated in work orders and task orders supporting the prime contract
Completes all activities within the Order-to-Fulfill business process, including work order solicitation, receipt of offers, contractor consideration and selection, and work order award
Utilizes multiple program databases as part of the O2F process; updates information pursuant to work order rates, terms and conditions
Monitors operational requirements throughout the day ensuring any work order cancellation, modification, and/or addition are captured and acted upon accordingly
Conducts profit-loss analysis/cost-benefit analysis for each work order requirement and procured contractor’s language interpreter services; procures services at best value
Coordinates interpreter travel and lodging within established guidelines as required
Ensures the procurement activity for the work order is completed in accordance with the company procurement manual, contractual requirements, court operating guidelines, and U.S. federal acquisition regulations
Communicates with multiple internal (program, corporate) and external (customer, interpreters) stakeholders to identify requirements and allocate appropriate resources
Plans, organizes, prioritizes, and coordinates multiple work activities to meet critical deadlines
Uses initiative and judgment within established guidelines to ensure work orders are fulfilled at best value
Performs other duties as assigned by the Operations Supervisor and/or Operations Manager
Minimum Requirements
Bachelor’s degree desired, but not essential
Strong computer skills preferred (Microsoft Office, Word, Outlook, PowerPoint, and Office Software a must)
Minimum of two years’ of related administrative/coordination experience supporting a language services or other relatable program
Must be able to effectively communicate through oral and written communication with customers, management and other coworkers
Must be high-energy, flexible, work well with teams, and able to find creative solutions
Preferred Qualifications
Work Environment
Normal office working conditions
Requires periods of non-traditional hours including consecutive nights or weekends when necessary
May require ability to lift/and or move objects or packages of up to 25 lbs.
Approximate amount of travel time for the position is 5%