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LMS Support
Date: Mar 21, 2025
Location: Reynosa, TAM, MX, 88730
Company: Corning
Requisition Number: 67658
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.
Scope of Role
This role supports True Blue Learning Module, is the main point of contact to provide Customer support and troubleshooting issues for LMS users. In addition, this role partners with admin team to review ticket trends
Key Responsibilities
Create, schedule and administer eLearning and instructor led classes in LMS
Provide Customer support and troubleshoot issues for LMS users
Run reports from LMS and complete basic Excel work
Follow the Service now ticket triage plan
Handling requests tested in lower environment
Experiences/Education - Required
Bilingual
Quick learning
Time management
Customer focus orientation
Strong problem solving skills
Basic knowledge in Microsoft Office (word, excel, power point)
Corning Puts YOU First!
We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to ourand celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at.