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Description
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
ACCOUNT MANAGER AT PRIMEFLIGHT
The Account Manager will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.
RESPONSIBILITIES
Manage a portfolio of airline and airport clients, serving as the primary point of contact for their service needs
Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
Coordinate with internal departments to ensure the timely and effective delivery of services to clients
Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
Resolve client inquiries, concerns, and issues promptly and professionally
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
Ensuring each position is covered and all requirements of the contract are met
Maintaining accurate timekeeping for payroll purposes
Assisting with tip reporting (if applicable), call out logs, records, passenger logs, electronic passenger assist by staff on shift or any required forms
Ensuring all incoming staff members have on-the-job training
Communicating with airlines and other customers to provide exceptional customer service
Ensure staff is meeting safety standards
Counseling, Coaching and Participating in Disciplinary Actions
Demonstrate regular, predictable attendance at job location
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
May be assigned other duties as required
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
2 Years of Customer Management or Sales Experience
Knowledge of the Aviation Industry
Must have a valid state-issued driver’s license with an acceptable driving record
Intermediate/Highly proficient Word, Excel, PowerPoint, Outlook
Ability to read, write, speak, and understand the English language, to include documents
Ability to use electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Ability to work any day/shift, including holidays, within a 24/7 operation
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 25 pounds
Position is generally sedentary, sitting for long periods of time
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.