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Aston Carter Accounts Receivable - Collections Specialist in Rochester, New York


Our client is a dynamic and growing financial services company committed to excellence and is seeking a motivated collection specialist to join their team!

As a Collections Specialist, you’ll play a crucial role in mitigating risk and ensuring outstanding client balances are resolved promptly. Your attention to detail, effective communication, and commitment to quality service will contribute to our continued success.

Key Responsibilities:

  • Resolve Past Due Balances:Handle inbound calls to address overdue accounts.

  • Meet daily collections and call goals.

  • Risk Mitigation:Initiate outbound calls to clients based on risk assessment.

  • Make informed decisions regarding releasing or holding at-risk accounts.

  • Research and Recovery:Investigate EFT transactions returned from the bank to recollect owed funds.

  • Evaluate high-risk accounts for potential escalation to our internal collection agency.

  • Client Support:Escalate client issues to relevant departments for timely resolution.

  • Maintain daily call requirements based on provided forecasts.

Skills Required:

  • Accounts Receivable: Proficient in managing client accounts and balances.

  • Effective Communication: Strong verbal and written skills for client interactions.

  • Risk Mitigation: Ability to assess and manage risk factors.

  • Outbound Calls: Comfortable initiating calls to resolve outstanding receivables.

  • Inbound Call Handling: Skilled at addressing client inquiries and concerns.

    About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

  • Hiring diverse talent

  • Maintaining an inclusive environment through persistent self-reflection

  • Building a culture of care, engagement, and recognition with clear outcomes

  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ( for other accommodation options.