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Overview
Analyze, design, and optimize enterprise-wide systems and processes to improve efficiency, scalability, and integration. Engage in cross-functional collaboration to align system solutions with business objectives, ensuring sustainable and data-driven improvements. Support the mission, vision, and values of Heritage Christian Services, Inc. by driving strategic system enhancements that enable operational excellence.
Pay rate for this position: $74259 / yr - $79093 / yr
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting
Responsibilities
Design and optimize enterprise-wide systems and processes to improve operational efficiency and scalability.
Develop system roadmaps and frameworks to align with business goals and ensure sustainability.
Analyze and refine complex workflows, integrating Lean Six Sigma methodologies to enhance performance.
Lead process reengineering efforts to eliminate inefficiencies and enhance system functionality.
Ensure seamless integration of business systems (i.e. EHR, ERP, and existing operational platforms to support strategic objectives.
Develop key performance indicators (KPIs) to measure system effectiveness and process improvements.
Partner with Business Process Analysts (BPAs) to translate operational requirements into scalable system solutions.
Partner with Data Analyst to determine key performance metrics, data trends, and analytical insights that drive process improvements and system optimizations.
Facilitate cross-functional collaboration between operations, finance, IT, and leadership to align system strategies.
Standardize documentation and governance models to support system-wide consistency and continuous improvement.
Engage in change management efforts to ensure smooth implementation of system enhancements and upgrades.
Reviews, updates and develops documentation including but not limited to: requirements, process workflows, user stories, use cases, data mapping/validations, business rules, scripts, and procedures for future reference or use.
Qualifications
Interpersonal Skills
Build strong relationships across teams and stakeholders.
Exhibit empathy and active listening to foster collaboration and drive alignment.
Collaboration
Work seamlessly with cross-functional teams to design, analyze, and optimize business systems.
Facilitate workshops and discussions to gather diverse input and achieve consensus on system improvements .
Communication Skills
Clearly communicate complex system and process concepts in both written and verbal formats.
Translate technical ideas into actionable insights for non-technical stakeholders.
Analytical Thinking
Analyze intricate processes, identify inefficiencies, and implement data-driven solutions.
Apply process improvement methodologies such as Lean and Six Sigma to optimize workflows.
Conduct requirements analysis and solution design to align systems with business objectives.
Problem-Solving
Identify root causes of operational challenges and develop innovative solutions.
Improve efficiency and streamline workflows using business process analysis and redesign.
Adaptability
Adjust strategies and system designs to accommodate changing business needs.
Make informed decisions in dynamic and evolving environments.
Process Mapping Tools
Proficiency in Visio or similar software to create detailed process maps and workflow diagrams.
Data Analysis & KPI Development
Familiarity with Excel (advanced functions) and Power BI for data visualization
Ability to design and monitor key performance indicators (KPIs) using advanced analytical methods.
Technical Documentation
Expertise in creating clear and comprehensive documentation for technical workflows, including standard work.
Education
Master of Science required in Mechanical, Industrial, or Systems Engineering, or Business
Lean Six Sigma Black Belt certification from ASQ, IASSC, or an accredited university.
Experience (5-7 years minimum in one or more of the following):
Lean Six Sigma Methodologies, including DMAIC, value stream mapping, and root cause analysis.
Workflow Design and Optimization for business process efficiency.
Implementation of business process mapping tools and process improvement strategies.
Our Commitment to Equity and Justice
We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.
Job LocationsUS-NY-Rochester and surrounding areas | US-NY-Amherst and surrounding areas
Job ID 2025-10329
Category Information Technology