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St. John’s is leading and inspiring a shift in society’s views of elder hood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home
Purpose:
The Technical Support Specialist II plays a crucial role in providing advanced technical assistance and support to internal and external stakeholders. With a primary focus on helpdesk operations, this mid-level IT position also involves addressing cybersecurity issues, maintaining network infrastructure, and ensuring seamless technology utilization within the organization.
Qualities:
A team player with the ability to interact effectively with co-workers and management; be self-motivated with a willingness to learn; be flexible and adaptable to a changing environment; Demonstrate a positive and professional attitude. Be able to think creatively to methodically reach desired goals in a wide scope of technical needs.
Demonstrates a consistent level of proactive approaches to the challenges of continuous improvement.
Willingness to take on or to initiate own extra projects intended to improve department operations and customer service.
Take an active interest in process improvement.
Recognize that responsibilities are not always easily defined – look beyond assigned activities to extend services.
Behaviorally demonstrate, through words, appearance, and actions, a level of pride and commitment to the outcome of your efforts.
Anticipate potential problems and develop ways to prevent them.
Evaluate and recommend changes in methods or procedures affecting broad areas. Use initiative and judgment.
Willingness to work collaboratively. Values and enjoys elders. Possess and exhibits kindness, excellent communication skills, and a positive attitude.
Education/Licenses/Certification Required:
Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent on-the-job experience.
Relevant certifications such as CompTIA (A+, Network+, Security+), Cisco Certified Network Associate (CCNA), or equivalent.
Responsibilities:
Provide advanced technical support to end-users, addressing helpdesk tickets and resolving issues promptly.
Collaborate with the IT team to implement and maintain cybersecurity measures, ensuring the security of organizational data and systems.
Manage and troubleshoot network infrastructure, addressing connectivity and performance issues.
Assist in the implementation and maintenance of IT policies and procedures.
Conduct regular system audits to ensure compliance with security policies.
Stay informed about the latest IT trends and technologies to contribute to continuous improvement.
Document and maintain records of technical issues and resolutions for future reference.
Provide training and guidance to junior technical support staff.
Physical Requirements:
Ability to lift and carry IT equipment up to 50 pounds.
Comfortable working in an office environment for extended periods.
Capable of moving and setting up computer equipment as needed.
Exposure to Conditions:
May be required to work outside of standard business hours to address critical issues or complete essential tasks.
Exposure to stressful situations requiring quick and effective decision-making.
Exposure to confidential and sensitive information, requiring a high level of discretion.
Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:
Health, dental, vision insurance (30 hours+)
Employer sponsored life insurance & telemedicine (30 hours+)
Weekly paychecks
Competitive pay
Ability to pay your bills before pay day through PayActiv: https://www.payactiv.com/employees/
Free parking
24/7 fitness center
Generous paid time off and holidays
On-site child care
Employee Assistance Plan
Cell phone discounts
Recognition activities and events
St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.