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Service Desk Specialist - Rockville, MD - Hybrid
Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity issues, and other end-user devices.
Support and troubleshoot Azure networking issues, including virtual networks, subnets, security groups, and VPN connectivity.
User Onboarding: Manage and support the onboarding of new users into the network, including setting up accounts, email, and permissions, and ensuring proper integration into the cloud environment.
Ticket Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution.
System Monitoring: Monitor and maintain system health for network, Azure VMs, Azure networking, and Office 365 environments, identifying and addressing potential issues proactively.
Network & Connectivity: Troubleshoot and resolve network-related problems including connectivity issues, wireless access points, and VPN issues, both on-premises and in the Azure cloud.
Printer & Peripheral Support: Provide support for printers, scanners, and other peripherals, diagnosing and resolving issues as needed.
Documentation: Create and maintain accurate documentation of technical procedures, troubleshooting steps, and system configurations.
User Training: Provide basic training and guidance to end-users on Office 365, Dynamics 365, and other critical applications.
Collaboration with Teams: Work with other IT team members and departments on special projects, system upgrades, and technology implementations.
Knowledge, Skills, And Abilities
(K) Knowledge of working with technology and Microsoft Office 365.
(A) Ability to identify and resolve problems.
(K) Strong knowledge of Windows operating systems and related troubleshooting techniques.
(S) Excellent communication and problem-solving skills, customer-focused approach, and ability to work well under pressure.
(S) Troubleshooting and issue resolution for Azure-based services
(A) Customer service and issue prioritization - ServiceNow ticketing system
(A) Problem-solving and critical thinking
(S) Security and compliance knowledge
SALARY AND BENEFITS
The leadership of our Company believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if an offer is made.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
The leadership of our Company is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.
HOW TO APPLY
All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process.
As an Equal Employment Opportunity (EEO) Employer, Cycurion, Inc. and our Subsidiaries prohibit discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.
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