This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11879792 Our client, a
commercial manufacturing organization, located in Rolling Meadows is
looking for a dedicated resource to assist their customer care managers
as a Customer Care Administrator. This role assists with managing with
return authorizations, processing installations, and coordination to
ensure efficiencies for customer support. The ideal candidate is
comfortable managing many projects at once and working in a fast-paced
role. This is a long-term temporary position and is onsite in the office
in Rolling Meadows.
Responsibilities
- Administer certifications and assist service providers as requested
for start-up trainings, site certifications, and installations
- Process and follow up with return goods authorization requests to
ensure timeliness from all parties, acting as liaison with the
Distribution Center and suppliers to coordinate shipments
- Process orders for assigned accounts and as needed to support
customer care managers and team
- Developing and coordinating standardized operating procedures for
dispatch processes
- Exchange with customer care team members and managers to analyze and
develop best practices
- Backup for customer care managers as needed for orders
- Participate in all required company programs and activities
- Cultivate relationships with external partners and internal partners
to ensure quality processes are followed
Qualifications:
- An Associate\'s degree or equivalent experience is preferred
- Personable with good relationship-building skills
- Microsoft Office skills, especially Outlook, PowerPoint and Excel
- Working knowledge of order management systems such as SAP is a plus
- Working knowledge of customer management systems such as Salesforce
is a plus
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- Ability to calculate and work with figures and amounts such as
distances, times, and dates
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- Strong verbal presentation, questioning, listening skills with the
ability to effectively present information and respond to questions
from diverse groups of people.
Beacon Hill is an Equal Opportunity Employer that values the strength
diversity brings to the workplace. Individuals with Disabilities and
Protected Veterans are encouraged to apply.
If you would like to complete our voluntary self-identification form,
please click here or copy and paste the following link into an open
window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your
opportunity for employment, or the terms or conditions of your
employment. This form will be used for reporting purposes only and will
be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career
placement and flexible staffing, we deliver coordinated staffing
solutions with unparalleled service, a commitment to project completion
and success and a passion for innovation, creativity and continuous
improvement.
Our niche brands offer a complete suite of staffing services to emerging
growth companies and the Fortune 500 across market sectors, career
specialties/disciplines and industries. Over time, office locations,
specialty practice areas and service offerings will be added to address
ever changing constituent needs.
Learn more about Beacon Hill Staffing Group and our specialty divisions,
Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon
Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting www.beaconhillstaffing.com .
We look forward to working with you.
Beacon Hill. Employing the Future (TM)