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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11853798
Date Posted:04/24/2024
Hiring Organization:Rose International
Position Number:462880
Job Title:IT Technical Analyst
Job Location:Chicago, IL, USA, 60604
Work Model:Hybrid
Shift:Onsite 3 days per week
Employment Type:Temporary
Estimated Duration (In months):7
Min Hourly Rate(\$):45.00
Max Hourly Rate(\$):55.00
Must Have Skills/Attributes:Agile, Application Support, DevOps, GIT, Java, Troubleshooting
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**
\ Required Skills / Experience:\ 5-6 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.\ Support experience with multi-channel applications (web, mobile, API, etc.).\ Good to have past experience under DevOpps or SRE role.\ Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies\ Experience working on projects in an Agile/XP environment.\ Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL.\ Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in laymans terms and translate business needs to technology teams and back.\ Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical clients facing applications.\ Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients.\ \ Principal Responsibilities:\ Lead production stability effort by preventing production issue and improve production stability.\ Track /Manage Incidents /Change /Problems for assigned applications.\ Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.\ Identify measures to improve applications stability and availability to improve support service delivery.\ Develop to become a Subject Matter Expert for assigned application domain.\ Troubleshoot production issues through monitoring and log analysis.\ Attend regular meetings with Project/Development teams to discuss production issues for prioritization, fixes and release.\ Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation\ Help ensure compliance with all audit requirements including change control procedures and data security\ Manage and coordinate with onsite and offshore Managed Services provider and offshore NT partners to Support applications and drive continuous improvement efforts.\ Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.\ Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.\ Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.
Benefits:\ For information and details on employment benefits off red with this position, please visithere{target="blank" rel="noopener"}. Should you have any questions/concerns, please contact our HR Department via our securewebsite{target="blank" rel="noopener"}.
California Pay Equity:\ For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations\' websitehere{target="_blank" rel="noopener"}.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, re