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Are you looking for an opportunity to work with people? Do you have a love for customer service and helping others? Do you have a need to give back to the community? The Stateline Family YMCA Beloit, WI is currently hiring a part-time Membership Engagement Specialist.
Join a forward-thinking non-profit organization in furthering our mission to provide programs that build healthy spirit, mind, and body for all.
Candidates can expect:
Evening and/or weekend hours
3+ hours a day , 2 days a week, with potential to increase with floating hours
Paid training
Free membership
Most importantly, fulfilling work!
KEY JOB RESPONSIBILITIES:
Build connections and relationships with members and the community.
Connect individuals with programs and amenities that meet their needs
Provide tours that encompass the full member experience which highlights member/staff connections and a supportive atmosphere. Ask prospective members to join and make follow up contact with those who did not sign up.
Respond to members' needs. Contact appropriate personnel when necessary. Handle problems. Use appropriate forms to communicate concerns or praise.
Answer the telephone, provide requested information, direct calls and take accurate messages. Handle potential new member phone inquiries using YMCA best practices.
Follow proper procedures for group memberships, AWAY members and guests who come in to use the facility. Follow identification requirements and guest guidelines.
QUALIFICATIONS:
Experience
Education
Skills
Ability to interact, work with, and motivate people in a positive manner; excellent written and verbal communication skills required.
Demonstrated skills in customer service, public relations, organizational skills, communications and computer knowledge.
Excellent interpersonal and problem solving skills and demonstrated professionalism in both attitude and appearance.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community