This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11846370 An empty treadmill
isn\'t compelling, but once someone steps on it, the stories are
limitless. Our goal is to connect people emotionally to their fitness
journey. We are a global team coming from different cultures and
backgrounds with a shared passion to achieve and live our mission of
inspiring healthier lives.
Inspire. Innovate. Make an impact and join our team!
The Customer Operations Supervisor \'s focus is to serve the needs and
fulfill the expectations of Life Fitness Customer\'s. Responsible for
supervising, training, mentoring and coaching Order Management
Specialists in attainting best customer service possible. The Customer
Operations Supervisor will ensure that thru proper hiring, training, and
mentoring, order management reps are able to manage all aspects of the
orders.
PRIMARY RESPONSIBILITES:
- Hires, trains, and mentor\'s a team of 8 - 15 Sales Support
Specialists.
- Ensures proficiency in the process of entering, scheduling, and
making available to ship all sales orders.
- Establishes Key Performance Indicators. Monitor and analyze
performance against KPI\'s and maintain proper performance
documentation.
- Identifies and Isolates areas where improvement is needed both in
performance and process. Works to develop training to overcome
weaknesses while improving strengths.
- Maintains a positive attitude and fosters a positive, growth focused
working environment. Drive a collaborative, innovative, autonomous,
and inclusive culture.
- Establishes and maintains communication standards with Customers,
internal departments as well as inside and Outside Sales Reps.
- Using extensive problem-solving skills, manages and resolves
escalations within the Customer operations organization quickly,
efficiently and in the best interest of the company while remaining
customer focused.
- Works directly with Director, and Sales managers in communicating
accurate order status and Sales Goal tracking on a Monthly basis.
- Keeps informed of new products and services, along with new
processes and procedures. Actively seeks out way to improve
efficiency through new tools or processes.
- Works to ensure that thru proper and timely process and procedure
all efforts are made to meet and/or exceed the Customer Expectations
as well as Revenue goals.
- Run and analyze reports and provide needed information to Director.
Utilize reporting to manage teams KPI\'s as well as ensure process
adherence. Provide consistent feedback in monthly 1:1\'s with team
to ensure performance standards and to manage deficiencies.
QUALIFICATIONS/SKILLS REQUIRED:
- 7+ years in an order management, customer service, sales support
role.
- 2-5 years supervisory experience
- Proficiency in Microsoft Office Suite (focus in Excel, PPT & Word)
- Strong written and oral communication skills.
- Proven decision-making and critical thinking skills.
- Strong customer service, analytical and Oracle ERP skills.
- Ability to multi-task and prioritize in a fast-paced, high stress
environment.
- Proven leadership presence and abilities.
Education
Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believe in
providing opportunities for further growth and advancement. We encourage
you to test your strengths, push your limits and unleash your potential.
If you feel the open position you see is right for you, we invite you to
apply.
Learn more about us here.
There continues to be a significant increase in phishing attempts across
all industries where fraudsters are impersonating real employees and
sending fictitious job offers to applicants n a scheme to obtain
sensitive information. Please note that Life Fitness will never ask for
your financial information at any part of the interview process,
including the post-offer stage, and will only correspond through
\"@lifefitness.com\" or \"@indoorcycling.com\" domain email addresses or
\"lifefitness@myworkday.com\" for U.S. opportunities.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, protected veteran status, or any other protected status
recognized under applicable law.
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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Life Fitness does not accept applications, inquiries or solicitations
from unapproved staffing agencies or vendors.