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Vibe Credit Union eServices Coordinator in Royal Oak, Michigan

eServices Coordinator

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  • Royal Oak, MI, USA

  • Full Time

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Vibe Credit UnioninFerndale/Royal Oak, MIis seeking to hire aneServices Coordinatorto oversee the day to day operations at the eCenters and work to ensure the success of onboarding new member relationships through Vibe Credit Union's digital delivery platform. You will serve our members by leading, coaching and motivating eServices/Member Service Specialists to ensure organizational goals and objectives are achieved. Do you thrive in a fast-paced customer service environment? Are you looking for anopportunity to build a career in the banking industry? If so, apply today!

Our employees enjoy acompetitive wage. Plus we offer a competitive benefits package including greatmedical coverageoptions with a low premium or no employee premium,dental and vision insurancewith no employee premium,HSA plan, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k planwith employer contributions and employer match, andopportunities to learn and growwith us. We encourage awork/life balancewhich is why we providepaid holidays, paid time off (PTO), and paid community involvement time.


For over 80 years, Vibe Credit Union has been a part of our members' lives in a vastly changing world. We are here to improve our members' financial lives. As one team, we serve our members and the community. Our vision is to be the financial institution that people choose first and use the most.

At Vibe Credit Union, you're part of both a family and a team. What we do each day isn't just a job it's a passion. We make a difference for each other, our members, and our community. We create and celebrate financial victories every single day. We believe that smiling and laughing should be part of your daily routine and we always celebrate employees' accomplishments. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team!


As eServices Coordinator at Vibe Credit Union, you will assist the Sales and Service Manager with the development of the new member onboarding strategy for the digital delivery platform with the intention to oversee and manage the program independently. You will oversee the daily operations of two eCenters, Royal Oak and Ferndale. You will drive sales performance to meet key performance indicators monthly and maintain organized sales records reporting month-end performance. You will meet with employees regularly to review performance, set goals, and develop action plans to improve performance. You will be responsible for implementing an outbound sales calling program for eServices.


  • Minimum of 3 years' experience in an external sales role

  • Minimum 1 year in a supporting team role

  • College education or in pursuit of higher education preferred

  • Lending experience preferred

  • Exceptional sales ability

  • Exceptional communication skills (verbal and written) including strong aptitude for member service

  • Exhibit strong understanding of interactive web-based sites and applications

  • Proven ability to work independently, manage own priorities, and schedule

  • Demonstrated ability to make independent decisions with minimal day-to-day supervision

  • High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook


If you feel that you would be right for this banking position, please fill out our initial3-minute, mobile-friendly application. We look forward to meeting you!