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The Accounts Receivable Specialistprovides excellent customer service
associated with the accounts receivable functions while building
consumerrelationships and securingpayment,creatingpositive pay habits,
and assistingcustomers with billing and service inquiries.
Key Responsibilities
- Implements collection processes for past due accountsutilizingthe
multiple systems involved in themanagementof Casella customer
accounts.
- Documents all internal and external communicationsto ensure proper
transmission of customer interactions.
- Assesses the critical information within a
customers\'accounttodetermine the best course of action while
retaining the customer.
- Manages a portfolio of customers by communicating via phone, fax,
email and customer portals regarding balances.
- Manages communicationsandengages in active listening with customers,
confirming or clarifying information toresolve questions and
concerns.
- Responds efficiently and accurately to customers, explaining
possible solutions, and ensuring our customers feel supported and
valued.
- Adheres to all departmentalprocedures regarding daily operationsto
provideconsistent customer experiences.
- Acts as a liaison between customers and otherdepartments within the
organizationto mitigate credit risk.
- Participates in training and other learning opportunities to expand
knowledge of the company, products, sales and services and performs
any other duties needed to help drive our vision, fulfill our
mission, and/or abide by our core values.
Career Path Definitions & Distinctions
Entry Level:Demonstrates the ability to identify account type,
billing process and service levels.Can competently navigate through
multiple platforms and systems.Is able to read and reconcile account
history identifying discrepancies, billing needs, account stats and
resolution needed.Ability to manage portfolios for one line of
business.Ability to leverage department resource to execute monthly
reporting needs and standards. Effectively manages a portfolio of
customers via phone, fax, email and customer portals regarding their
accounts. Fields inbound phone calls and resolves inquiries. Maintains
communication with customer and division teams. Demonstrates proper
Excel skills. Has 0-2 years of accounting or related experience,
associates degree in accounting or finance related field or equivalent
experience.
Intermediate Level:Demonstrates competencies of all Entry Level
requirements with little to no assistance. Has the ability to perform
unapplied cash process, assists with training of new staff and
understands the bankruptcy process. Has the ability to resume services
and billing on delinquent accounts.Hastheability to manage portfolios
fortwolinesof business.Leverages educational opportunities for advanced
training in customer service, conflict resolution and company technology
platforms. Demonstrates advanced Excel skills, 2-4 years of accounting
or related experience, Bachelor\'s Degree in Accounting or Finance
related field or equivalent experience.
Senior Level:Demonstrates the ability to cross trail lines of
business, process basic adjustments under \$3,500.00 within an account
or singe division.Ability to manage portfolios for 3 or more lines of
business.Process credit requests upto \$5,000.00.Is proficient in
reading Dun & Bradstreet and Experian reports. Can navigate systems at
an advanced level and can describe system processes to peers.Has the
ability to mentor and assist with the implementation of training
collectors at the Entry and Intermediate levels. Has successfully
completed leadership classes. Demonstrates advances analytical ability
to analyze and communicate the imp ct of changes to accounts. Exhibits
excellent verbal, written, and formal presentation skills, 3-5 years of
accounting experience, billing experience and has a Bachelor\'s Degree
in Accounting or Finance related field.
Education, Experience & Qualifications
The successful candidate will have an associate\'s degree or equivalent
experience, have the ability to work with specific timelines, the
ability to work on site in Rutland, VT and be legally eligible to work
in the US. A demonstrated ability to work as part of a team in a
collaborative environment and 0-2 years of accounting or related
experience is desired. A bachelor\'s degree in an accounting or finance
related field and customer service experience is preferred.
Proficiency with Microsoft Office Applications, basic to intermediate
knowledge or Excel, excellent verbal, written, analytical and formal
presenta