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Job Description Summary
Support role for Field Service team by ensuring first-class service process execution on customer service contracts, customer reporting, install base data entry, and data quality for assigned area. Verifies timely and accurate billing of customers for contract and non-contract services. Ensures quality and integrity of the customer IB details and coverage levels as they are entered into the system. Acts as liaison/point of contact for Field Service team with IT team for IB updates and coverage level corrections.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
General Ops Coordinator (OC) Roles and Responsibilities
Tracks, manages and measures IB accuracy to include monthly reporting and analytics support. (e.g., regulatory reporting, standard IB related or Customer Ad-Hoc requests).
Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts (e.g., field communications, verification along with contract submission pre-work).
Assists team with timely and accurate billing of customers for contract and non-contract services.
Work within all related systems Nuvolo, Siebel and FX to manage and complete all work documentation.
Gathers all service event records from vendors for all work submitted into the department including biomed and multi-vendor. Ensure record data is captured in proper system.
Maintain install database and contractual entitlement accuracy by supporting field team and external customers via phone and email.
Work closely with field service, field sales and service, and commercial solutions to resolve technical and process-related issues and provide support for timely resolution of invoicing disputes.
Effectively manage and prioritize various projects with minimal supervision.
Endoscope Service Coordinator Roles and Responsibilities
Open and/or Receive Service Records from customer
Dispatches Scope Repair to select vendors
Manage communication process (provide RMA and instructions) to clinical staff
Coordinate loaner devices when needed
Track and complete associated paperwork & billing where necessary
Manage exchange process for retiring and adding devices to inventory and contract
Qualifications :
BS or BA degree and demonstrated process management experience
Or an AA degree and 2 years experience in process management
Or 4 years process management experience.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-CLM
#LI-Onsite
For U.S. based positions only, the pay range for this position is $52,800.00-$79,200.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No