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Title: SAP Enterprise Technology Analyst Intermediate
Department: Customer Technologies
Location:
Sacramento, CA, US
Category: Information Technology/Telecommunications
Minimum Pay Rate: $98,217.60
Maximum Pay Rate: $130,062.40
Civil Service Status: Civil Service
Apply by Date: 05/01/2024
Posting Type: Open
You will be joining a team of enterprise technology analysts working in a fast-paced and dynamic work environment dedicated to leading edge SAP, CRM, and Smart Grid applications specifically related to the utility industry solution IS-U CCS and other enterprise applications. We are responsible for the design, configuration, operation, maintenance and enhancement of these enterprise applications to ensure that they are reliable, accessible, and meet the needs of the business units.
SMUD’s I.T. department has frequently been named in ComputerWorld’s top 100 best places to work in I.T. and is also one of the Sacramento area’s top employers. We are looking for individuals who are adept at managing concurrent assignments, of varying complexities, and who can effectively work both independently or in a team while being open to learning new technologies and acquiring new skill sets.
Essential functions of the job include configuring SAP, and other enterprise applications, to support system modifications and enhancements; provide technical consultation to the business unit; define technical requirements by collaborating with process owners; develop detailed designs and specifications; develop testing criteria and conduct testing; plan implementation strategies; communicate technical information to the user community; optimize enterprise applications.
This position requires the skill to:
Analyze procedures/systems, evaluate and resolve technical issues and develop/implement operational improvements
Schedule and prioritize own work assignments to meet expected timeframes
Analyze business processes and match user requirements to system capabilities
Develop specifications; develop testing criteria and conduct testing
Determine system integration points and resolve moderately complex technical issues
Establish and maintain effective internal/external working relationships and work effectively in diverse teams
Be flexible and open to change, results oriented driven; effectively communicate in large group settings and be able to achieve consensus
We are posting this opportunity for the SAP Enterprise Technology Analyst Intermediate along with our Associate SAP Enterprise Technology Analyst Entry level position. The department will be filling one position at either of those levels. If you are interested in the Associate SAP Enterprise Technology Analyst Entry position you will need to apply to that position separately.
NOTE: SMUD cannot sponsor visas for this position at this time.
Official SMUD Classification: Enterprise Technology Analyst Intermediate
Purpose
To provide a level of specialized business process and technical support utilizing SMUD’s various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; and perform as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.
Nature and Scope
This is the intermediate level (I) within the Enterprise Technology Analyst classification series, consisting of entry (E), intermediate (I) and journey (J) levels. Supervision is generally close. The incumbent will demonstrate familiarity with the following five specialty areas:
Enterprise Systems Design
Enterprise Applications: Modifications & Enhancements
Enterprise Applications: Optimization
Enterprise System Reporting
Project Management
This intermediate level employee will learn and receive increasingly complex and difficult assignments within one or more specialty area, leading eventually to performing at the journey level. Positions in this class are normally filled by progression from the Enterprise Technology Analyst (E), from other areas within SMUD where the incumbent gains knowledge of an enterprise technology application, or from the outside with the required minimum qualifications in one of the specialty areas.
Duties and Responsibilities
Enterprise Systems Design:
Design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
Enterprise Applications - Modifications and Enhancements:
Assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions.
Enterprise Applications - Optimization:
Offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.
Enterprise System Reporting:
Provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.
Project Management:
Plan, review, coordinate, conduct, and/or guide work activities and research of information associated with internal/external business unit projects; communicate with team members and incorporate their input to processes and techniques; provide staff training; select, or assist in selecting and orienting new staff; assist in evaluating work performance results; administer the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments; and perform or assist in the preparation of procurement or bid documents, the evaluation of proposals, and the recommendation of awards to contractors or vendors.
Performs other related duties as needed to include working outside of typical business hours when necessary.
Required Education
Required Experience
Either 1 or more (1+) years of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or 5 or more (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.
Knowledge Of
Enterprise application systems design, configuration, and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, scripting, report design, data maintenance and retrieval; computer systems and resources; techniques and practices for resolving technical issues; characteristics and operational needs of various organizational units; standard business policies and procedures; standard operating procedures for modern office equipment including a computer and applicable software; and methods and techniques for training staff.
Skills To
Explain complex and/or controversial policies, regulations, procedures and/or activities internally/externally; assess procedures/systems and develop/implement operational improvements; develop an estimation of how a system should work under ideal conditions; evaluate and resolve technical issues; generate a number of viable alternatives to problems; identify significant organizational issues, concerns, and needs, and develop strategies for rectifying them; utilize judgement and assessment to identify the advantages and disadvantages of different approaches; read and interpret plans, diagrams and specifications; schedule and prioritize own work assignments to meet expected timeframes; work on one's own on projects of minor to moderate complexity; evaluate business processes; match user requirements to system capabilities; develop detailed specifications; recognize and understand system integration points; develop testing criteria and conduct testing; identify and assess training needs for staff; provide on-the-job training; effectively work on one's own or in a team; troubleshoot user and system problems; perform ad-hoc reporting and make script changes to reports and forms; stay abreast of new IT technology, tools and methods; utilize a personal computer, systems and software relevant to the job; communicate effectively orally and in writing internally/externally; establish and maintain effective internal/external working relationships and work effectively in diverse teams; coordinate project efforts; drive optimization efforts; and act as functional lead on projects.
Desirable Education
BA/BS degree from an accredited college or university majoring in Computer Science, MIS, or related field.
Desirable Qualifications
SAP S/4HANA
SAP C/4HANA (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
SAP ECC 6.0, EHP7 or higher
SAP CRM 7.0, EHP3 or higher
IS-U CR&B, including:
Device management
Rates and pricing
Billing and invoicing
Bill print
Workflows
FI-CA
Knowledge of master data components and how they relate to the lifecycle of the business partner
OpenText Document Presentment
Smart meters and/or the Itron UIQ and HCM products
Itron Meter Data Management System (MDMS/MDUS) IEE 10.3 or higher
Prior technology experience defining, implementing and supporting enterprise applications that require moderately complex integrations to one or more systems; including the use of XML/EDI and Web Services.
SAP Plant Maintenance /EAM configuration
Enterprise Scheduling/Mobile or Web experience
Experience working in an agile environment
Experience working in a production support role
Physical Requirements
Applicants must be able to perform the essential job functions with or without a reasonable accommodation.
Sacramento Municipal Utility District (SMUD) - Who We Are
As the nation's sixth-largest community-owned electric service provider, we're proud of our reputation as one of the best places to work in Sacramento. Our employees tell us in our engagement surveys they're "Happy, satisfied and engaged" which helps create a workplace that best serves our customers. Sacramento was named as the 2nd happiest place to work in America by Forbes Magazine. Lake Tahoe, San Francisco and the world-renowned Napa Valley are within easy driving distance of our locations.
Our Commitment to Diversity & Inclusion
SMUD celebrates diversity, and inspires an inclusive culture based on trust and respect to create belonging and connection among our employees, customers, and communities. By working together, we are powering positive, equitable opportunities for all. We aspire to be a workplace where you can be yourself, achieve your best, and thrive together.
An example of our commitment to Diversity, Equity, Inclusion, and Belonging is when SMUD signed the California Equal Pay Pledge in 2020. This requires equal pay for employees who perform “substantially similar work,” when viewed as a composite of skill, effort, and responsibility at the time those employees started within that classification. As such, initial hiring salary range is not subject to negotiation and salaries will vary over time based on performance.
SMUD is proud to be an equal opportunity employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business needs and interests.
Why Sacramento, California?
The capitol of California, Sacramento is the state's sixth-largest city, and the 35th largest in the U.S. Local universities include California State University, University of the Pacific's McGeorge School of Law, and the University of California, Davis and several competitive community colleges. The UC Davis Medical Center, a world-renowned research hospital, is one of more than a dozen hospitals and shared services centers in the Sacramento region. Part of the agriculturally-rich Central Valley, Sacramento is at the forefront of the farm-to-fork food movement. Northern California is home to some of the country's top technology companies, including Google and LinkedIn, and a multitude of startups in many industries. Sacramento is home to the NBA Kings, the River Cats (AAA baseball), the Republic FC (soccer) and the San Francisco Giants, NBA Warriors and NFL 49er's aren't far away. Sacramento offers an affluent liberal arts community with Broadway, Mondavi Center, Crocker Museum and summer musical theater to name a few.
Hybrid Work
This position may be eligible for SMUD's hybrid (office/home) work employee benefit, the schedule of which will be determined by the successful candidate and the Hiring Manager. SMUD takes pride in powering the Sacramento region community where we live and work. We value the strong working relationships we develop with our colleagues. Our approach to hybrid work will continue to evolve. Please be aware that should SMUD’s business needs change, emergencies occur, or various other reasons arise, you may be required to report onsite on a part-time or full-time basis.
SMUD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SMUD complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SMUD expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SMUD employees to perform their expected job duties is absolutely not tolerated.
Req ID: 1305