Shire Veteran Jobs

ABOUT THE ROLE

*Location: Remote - Michigan residents *

Are you fluent in Spanish and English? Do you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home! 

As a remote, Bilingual Spanish Repurchase Coordinator at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.

If you have a professional demeanor and the ability to communicate well in both Spanish and English, we'd love to talk to you! While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!

What You'll Do

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What's it Like?

What is it like working in automotive customer service, if you haven't before? It's doable and you learn as you go.

• Read about one RVM team member's simple techniques{target="blank" rel="noopener"} that she uses to understand vehicle issues she has encountered in her work. (direct link: https://insde.co/vmtc{target="blank" rel="noopener"})

We make sure you have the tools you need to be able to do your job right and stay connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com{target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

SKILLS FOR SUCCESS

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail

Eligibility Requirements

• *Fluency in Spanish and English (spoken and written) *
• High school diploma or equivalent
• Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern time 
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time 

Nice to Have

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree 

Remote Work Requirements

Michigan resident 

High-speed internet acc