Shire Veteran Jobs

ABOUT THE ROLE

Location: Remote - Michigan residents

In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.

If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!

What You'll Do

• Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
• Use your computer skills to research requests and accurately record the details of your calls / contacts
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com{target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).

SKILLS FOR SUCCESS

• Excellent written and verbal communication skills
• Ability to navigate a computer and the web
• Typing skills (minimum 25 words per minute -- Click here{target="_blank" rel="noopener"} to take a free typing test!) (direct link to test: www.typingtest.com)

Eligibility Requirements

• High school diploma or equivalent
• Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work shifts within the call center's hours of operation:
  • 8 a.m. to 9 p.m. Eastern time
  • Monday through Saturday
• Must be able to stick to the schedule reliably, as some queues are time sensitive

Remote Work Requirements

• Michigan resident 
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for Morley from home? Check out this video{target="_blank" rel="noopener"} to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://insde.co/7i4q)){target="_blank" rel="noopener"}

NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify{target="blank" rel="noopener"}) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork{target="blank" rel="noopener"}. Privacy policy: https://info.morleynet.com/morley-privacy-policy{target="blank" rel="noopener"}. CCPA Notice (California applicants): https://info.morleynet.com/ccpa{target="blank" rel="noopener"}. Contact talentacquisition@morleynet.com{target="_blank" rel="noopener"} if you need reasonable accommodation to apply or interview.

WHY JOIN OUR MORLEY FAMILY

Employment value is the combination of competitive pay, health benefits & other b