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Summary
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Your primary tasks in this role are to validate and collect debts owed to the company. This will involve reaching out to companies to resolve outstanding balances and validating / disputing deductions. Other duties include issuing credit/debit notes, creating AR aging and metric reports to identify which accounts are the most delinquent.
Essential Duties and Responsibilities:
- Use customer websites to obtain payment information for past due invoices. Contact customer by email, telephone or customers website to help track outstanding invoices and pull documentation on all short paid invoices, or deductions in a professional and productive manner. Maintain contact list for all customers in a shared location
- Update all customer correspondence in SAP system immediately after contact is made (oral or written).
- Identify deductions on AR Aging. Obtain backup for deductions taken by customers from customer websites, email or telephone. Research validity of customer deductions - obtain proof of deliveries from freight carriers to help dispute deductions for shortage and early/late. Utilize SAP system to analyze dates, quantities, pricing, customer POs (EDI) etc. to research deductions. Performs analysis of customer deductions, identifies problems, and provides recommendations for solutions
- Obtain necessary approvals for credit memos. This includes working with team members in Sales, Transportation, Distribution, Pricing, Customer Service, along with other departments
- Enter AR write-offs for approved customer charge backs (deductions) including all appropriate information such as profit center, hierarchy, etc.
- Accurately apply cash payments received from customer and post to open invoices. Payments can be received by check, ACH, or wire. Utilize automated process to post cash as well as posting cash manually. Identify short pays wherever possible and code appropriately
- Scan backup documentation and attach in SAP System
- Identify and contact customer to collect unearned discounts
- Prepare weekly and month-end summary and other reports using Excel (aging summary, credit memos, deductions, etc.
Supervisory Responsibilities:
None
Competencies:
- Advanced knowledge of Excel and Word
- Good analytical skills
- Ability to interact well in a team environment Excellent written and oral communication skills are necessary in this position due to the sensitivity of the communication with the customer
Certificates, Licenses, Registrations:
None
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