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About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
The Senior Director Labor Relations, reporting to the Vice President, Human Resources, will serve as the critical subject matter expert for all union relationships for the Company.
The Senior Director serves as the designated Lumen Bargaining Agent with respect to all escalated matters covered by the Company’s collective bargaining agreement with CWA District 7. This will include negotiating mid-term contract changes, strategic dispute resolution with District 7 leadership, labor arbitration case handling and advocacy, and first or second chair negotiation responsibilities. In addition, the Senior Director will advise, counsel, and influence internal stakeholders up to and including the Senior Vice President executives who manage union-represented employees, and will also be responsible for developing, supporting, and/or executing business-impacting and business-enabling, cross-functional initiatives.
The union-represented population for which the Senior Director is directly responsible consists of approximately 5,000 employees covered by the District 7 collective bargaining agreement. The Senior Director will also manage the Senior Manager Labor Relations, who will be directly responsible for managing all aspects of the collectively-bargained relationship Lumen maintains with CWA Local Unions covering hundreds of employees in 10+ collective bargaining agreements.
Work Location
This is a remote opportunity open to candidates located anywhere in the U.S.
The Main Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty:
Independently handle all escalated matters covered by the Company’s collective bargaining agreement with CWA District 7, including mid-term contract changes and disputes with the CWA.
Independently handle and manage all arbitration files, including advise and counsel to business leaders, selection of arbitrator, through case preparation, presentation at hearing, and brief writing (and/or drafting and execution of settlement agreements), through conclusion of the file.
Manage all aspects of the collectively-bargained relationship Lumen maintains with CWA Local Unions covering hundreds of employees in 10+ collective bargaining agreements.
Act as First or Second Chair in major contract negotiations with CWA District 7.
In collaboration with Labor Counsel, Labor Relations, and other Human Resources teams, anticipate and assess legal and other risks to the Company, and devises appropriate measures to avoid or reduce those risks while furthering the successful execution of the Company’s strategies and goals.
Develop, support, and/or execute business-impacting and business-enabling, cross-functional initiatives.
Assist with the development and management of policies and procedures regarding labor issues.
Develop forward-looking strategies for the efficient administration of the grievance and arbitration process.
Supervise the Senior Manager Labor Relations, who will be responsible for managing all aspects of the collectively-bargained relationship Lumen maintains with CWA Local Unions covering hundreds of employees in 10+ collective bargaining agreements.
Act as First or Second Chair in major contract negotiations with CWA District 7.
Other projects may be assigned.
What We Look For in a Candidate
Significant experience conducting labor arbitrations and/or matters proceeding before the NLRB as a first chair/lead counsel.
Extensive first chair negotiations experience.
Demonstrated ability to provide concise, accurate, user-friendly, and timely advice to non-lawyers
Superior interpersonal, influencing, and negotiation skills.
Ability to identify, influence, and lead dispute resolution opportunities.
Maintain productive working relationships with union leadership and advocates.
Ability to manage multiple priorities, meet deadlines, and demonstrate flexibility.
Excellent analytical and organizational skills.
Ability to communicate both verbally and in writing in a clear, concise, organized manner.
Juris Doctorate from an accredited law school and admission to the bar in one or more jurisdiction in which Lumen operates strongly preferred
10+ years of substantive traditional labor experience
Travel requirement – Up to 25%
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$171,447 - $228,596 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$180,020 - $240,026 in these states: CO HI MI MN NC NH NV OR RI
$188,592 - $251,456 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
#LI-AF1
Requisition #: 337765
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
04/08/2025