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As a Customer Experience Administrator – Customer Service Call Center here at Honeywell, you will play a crucial role in supporting the customer experience team in delivering exceptional service and satisfaction to our customers. You will assist in managing customer inquiries, resolving issues, and ensuring a seamless customer journey. Your attention to detail and strong organizational skills will contribute to enhancing the overall customer experience.
The Customer Service Representative is responsible for providing world-class support to customers in order to fulfill their needs and inquiries regarding products, services and customer processes. Provide customer support via telephone and email to customers. Work to retain and encourage increased business from customers by efficiently and courteously satisfying the customer’s needs on an ongoing basis.
You will work out of our Salem, OR location on a 3/2 hybrid work schedule after your first 90-days with Honeywell. This role will support Supra line of products.
KEY RESPONSIBILITIES
Manage customer inquiries: respond to customer inquiries via telephone, internet, email, and/or fax to fully resolve customer questions and issues related to orders, Return Material Authorizations (RMA’s), product availability, pricing, etc. including providing status updates, order follow-up, and delivery updates.
Process orders and RMA requests
Maintain customer data to ensure customer information is accurate and up-to-date.
Drive continuous improvement to the customer service process and tools.
BENEFITS OF WORKING FOR HONEYWELL
• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional Development
YOU MUST HAVE
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Attention to detail and accuracy in data entry and record-keeping
WE VALUE
• Associate's degree in Business Administration or a related field (preferred)
• Experience with Oracle ERP or SAP
• Ability to work effectively in a fast-paced and dynamic environment
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.